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- Tasks: Provide top-notch customer service and administrative support in a court environment.
- Company: Join HM Courts, dedicated to serving justice and the public.
- Benefits: Flexible working patterns, supportive team culture, and opportunities for personal growth.
- Other info: Full-time role with potential for part-time options; based in Truro with travel to local courts.
- Why this job: Make a real difference by helping vulnerable individuals navigate the justice system.
- Qualifications: Strong customer service skills and ability to handle sensitive situations with empathy.
The predicted salary is between 24000 - 28000 £ per year.
Proud to serve. Proud to keep justice going. Our Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.
About us HM Courts meeting members of the public, which may include vulnerable witnesses, and their legal representatives. Prepare court/hearing rooms, as well as ensuring the court runs efficiently.
Your knowledge, skills and experience:
- Customer service skills; ability to work in a service‑led customer‑facing environment.
- Digital and administrative skills; with excellent attention to detail.
- Communication and organisational skills.
- Able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver business objectives.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. This is a business‑critical role requiring full time hours Monday – Friday. Occasional travel to other courts. The successful candidates will be based in Truro Combined Courts TR1 2PB with regular travel to Truro Magistrates TR1 1HZ and Bodmin Law Courts PL31 2AL.
Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
17474 - Operational Support Officer in Cornwall employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17474 - Operational Support Officer in Cornwall
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of an Operational Support Officer. This way, when you get that interview, you can show off your knowledge and how your skills match what they're looking for.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service and dealing with sensitive situations, make sure you can confidently express yourself in person and over the phone. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your empathy and resilience! Think of examples from your past where you've handled tough situations with care. This will help you stand out as someone who can manage the emotional aspects of the job.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace 17474 - Operational Support Officer in Cornwall
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tricky situations and provided excellent support to users, just like you'll be doing as an Operational Support Officer.
Be Detail-Oriented: Attention to detail is key for this role. When you're writing your application, double-check for any typos or errors. We appreciate a polished application that reflects your organisational skills!
Communicate Clearly: Your written communication should be clear and concise. We need to know you can express yourself well, whether it's in person, over the phone, or in writing. So, keep it straightforward and professional!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Familiarise yourself with the responsibilities of an Operational Support Officer. Understand how your customer service skills and administrative abilities will contribute to the smooth running of court operations. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves interacting with a variety of people, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in sensitive situations. This will demonstrate your ability to handle the diverse needs of court users.
✨Demonstrate Empathy and Resilience
Be ready to discuss how you've dealt with challenging situations in the past. Highlight your ability to remain calm and supportive when faced with sensitive information or vulnerable individuals. This will show that you possess the emotional intelligence needed for this role.
✨Prepare Questions
Think of insightful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced by the department, or how success is measured in the role. Asking thoughtful questions shows your enthusiasm and helps you gauge if the position is the right fit for you.