At a Glance
- Tasks: Provide essential admin support and customer service to court users and judiciary.
- Company: Join HM Courts, a vital part of the justice system.
- Benefits: Full-time hours with flexible working patterns considered.
- Other info: Office-based role with opportunities for career growth.
- Why this job: Make a difference in the justice system while developing your skills.
- Qualifications: Excellent customer service, multitasking, and IT skills required.
The predicted salary is between 24000 - 28000 € per year.
Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About Us HM Courts therefore, hybrid working will not be considered.
Duties
- Primary function – accurately result courts, interpreting the information required on a court file.
- Communicate with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
- Check and verify documents, records, accounts, claims and returns for approval, results, statistics, plans against criteria, regulations or procedures.
- Collect and assemble information for returns, results, accounts, statements, warrants, statistical analysis and reports.
- Prepare papers and files for court, tribunals, hearings and meetings.
- Create and update records on our in‑house computer system and perform data input.
Skills and Experience
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask while working in a fast‑paced environment.
- Good written and verbal communication skills.
- IT proficiency with the ability to learn and adapt to different technologies and software.
- Excellent organisational skills.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Contracted Hours
The appointed candidate will be required to work five days within a six‑day working week. Saturday attendance is mandatory, with an alternative day off during the week to be scheduled in accordance with business requirements. Additionally, the role includes participation in a bank holiday rota.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
17659 - Operational Support Officer in Conwy employer: Ministry of Justice
HM Courts and Tribunals Service is an exceptional employer, dedicated to fostering a supportive work environment where employees can thrive. With a strong emphasis on customer service and teamwork, staff are encouraged to develop their skills through various training opportunities while contributing to the vital function of justice in the community. The office-based roles offer a dynamic atmosphere, with flexible working patterns considered to accommodate individual needs, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land 17659 - Operational Support Officer in Conwy
✨Tip Number 1
Get to know the company! Research HM Courts and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with the public and judiciary, make sure you can articulate your thoughts clearly. Consider mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks in a fast-paced environment. Share specific examples from your past experiences that highlight your ability to juggle responsibilities effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the Operational Support Officer role with us.
We think you need these skills to ace 17659 - Operational Support Officer in Conwy
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your friendly and approachable manner in your application. We want to see how you can provide excellent customer service, so share any relevant experiences that showcase your ability to communicate effectively with the public and other court users.
Be Organised and Detail-Oriented:Since this role involves checking and verifying documents, it's crucial to demonstrate your organisational skills. Use your application to explain how you manage multiple tasks and ensure accuracy in your work. We love candidates who pay attention to detail!
Tailor Your Application to Us:Take a moment to read through the job description and align your application with what we’re looking for. Mention specific duties like preparing papers for court or data input, and show us how your skills match our needs. Personalising your application makes a big difference!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the information you need about the role and our organisation there!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the duties mentioned in the job description, such as accurately processing court results and preparing documents for hearings. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you’ve handled queries or resolved issues effectively. This will show that you have the friendly and approachable manner they’re looking for.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment like this, multitasking is key. Prepare to discuss times when you successfully managed multiple tasks at once. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational skills.
✨Be Tech-Savvy
IT proficiency is crucial for this role, so brush up on any relevant software or systems you might encounter. If you have experience with data input or record management, be sure to mention it. Showing that you can quickly adapt to new technologies will give you an edge in the interview.
