Transformation Lead in the Service, Strategy and Transformation Directorate in City of Westminster

The national salary range is £58,511 - £65,329, London salary range is £63,343 - £70,725. Your salary will be dependent on your base location.

Role Overview

The Service, Strategy and Transformation Directorate is recruiting on a permanent basis for multiple Grade 7 Transformation Lead roles. Successful candidates will be based at one of the following locations: 102 Petty France, London or National. We offer a hybrid working model, allowing for a balance between remote work and time spent in your chosen base location.

Key Responsibilities

• Diagnose and respond to complex delivery and system challenges.
• Work across policy, operations, digital and data to drive progress and align perspectives.
• Bring understanding of digital, data and AI‑enabled transformation approaches, and apply these pragmatically to improve delivery and user outcomes.
• Translate strategy into tangible outcomes.
• Strengthen capability and ways of working in the teams you support.
• Depending on deployment, you will focus on one or more of the following:

• Transformation Delivery: Hands‑on intervention and problem‑solving in services to unblock delivery and embed outcome‑led, multi‑disciplinary ways of working.
• Transformation Office: Portfolio‑level problem‑solving, removing systematic barriers to delivering MoJ transformation and building transformation capabilities across MoJ.

These are roles for people who can move between strategy and delivery, operate effectively in ambiguity, and drive meaningful change in complex environments.

Skills & Experience

• Exceptional flexibility and agility, with the ability to respond to new and changing strategic priorities.
• Ability to create clarity in ambiguity by working iteratively on proposals and solutions, often employing an agile approach.
• Strategic problem‑solving skills, able to operate effectively in complex, cross‑cutting delivery environments where issues span policy, operations, digital and wider organisational boundaries.
• A proven capability to influence and deliver through others, with the credibility to work alongside senior leaders and subject matter experts alike.
• Diversity of thought – we value people who bring different lenses to leading wide‑scale digitally‑enabled transformation.
• Strong track record of using evidence to break down complex, ambiguous challenges, using qualitative and quantitative evidence to develop clear hypotheses, conclusions and recommended actions.
• Proven experience translating analysis, strategy or stakeholder insight into clear synthesis and practical action that drives measurable progress across large organisations, programmes or services.
• Experience leading or supporting digital, data or AI‑enabled transformation, and using innovative approaches to improve delivery and user outcomes across teams, functions or organisations.
• Experience building capabilities in strategy, delivery, digital transformation and agile ways of working through on‑the‑ground support and curated learning programmes for senior stakeholders.
• Strong ability to build relationships, challenge constructively and work with senior stakeholders to drive progress.
• Ability to produce clear, high‑impact written and verbal outputs, including briefings for senior audiences.
• Comfortable operating in fast‑paced, high‑pressure environments, with the ability to prioritise effectively, adapt to changing demands and exercise sound judgement in ambiguity.
• Familiarity with agile, iterative and outcome‑focused approaches, applied pragmatically in complex environments.
• Experience in government, public service reform or large‑scale transformation.
• Experience in delivery unit, strategy, consulting or insight roles.
• Understanding of portfolio management, performance frameworks (KPIs/OKRs), or governance.
• Experience generating or applying insight from data, research or operational evidence.
• Justice system knowledge or ability to rapidly build domain credibility.

Legal and Equality Statements

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. As a Disability Confident employer, the Ministry of Justice is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.

Benefits

• Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
• Scheme to allow qualifying staff to buy or sell up to three days leave each year.
• Additional paid time off for public holidays and 1 privilege day.
• Leave for part‑time and job share posts will be calculated on a pro‑rata basis.
• Choice of pension schemes with the flexibility to choose the pension that suits you best.
• Extensive range of training and development opportunities.
• Access to employee‑run networks that provide advice and support and enable the views of employees from minority groups to be expressed directly to senior management.
• Family friendly policies such as opportunities to work reduced hours or job share.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Inclusive Recruitment

UK nationals, nationals of the Republic of Ireland, commonwealth nationals with the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein (and their settled or pre‑settled family members), and other eligible nationalities as described in the Civil Service Nationality Rules.