Senior Business Support & Casework Officer in City of Westminster

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs).

General Information

• Working Pattern: Full Time
• Vacancy Approach: Cross Government
• Location: London, Royal Courts of Justice, WC2A 2LL
• Closing Date: 09-Jun-2026
• Post Type: Permanent
• Job ID: 17997
• Number of jobs available: 1
• Reserve List: up to 12 months

Overview

The Senior Business Support & Casework Officer (HEO) works within the Judicial Conduct Investigations Office (JCIO) of the Judicial Office (JO), supporting the Lord Chancellor and Lady Chief Justice in matters of judicial discipline and complaints. The role involves managing a caseload of complaints, supervising staff, and contributing to projects that support JCIO and the broader Judicial Office objectives.

Role & Responsibilities

• Oversee business support functions, including reporting to the Judicial Office finance team on expenditure against budget and leading on reasonable adjustment requests.
• Line manage two EO Hybrid Business Support Caseworkers and one EO Caseworker, reviewing draft correspondence and providing guidance.
• Carry out senior level casework on complaints, proactively managing your own caseload and collaborating with other managers to ensure delivery of the team’s work.
• Show leadership in the team and promote positivity and professionalism.
• Work to JCIO internal KPIs, keeping all parties updated throughout the process.
• Draft advice on complaints for the Lord Chancellor and Lady Chief Justice.
• Produce statistical reports about performance against targets.
• Support senior casework managers with a range of work when needed.
• Lead or contribute to projects which support delivery of the JCIO business plan.

Key Requirements

• Strong leadership, willing to actively contribute to team meetings and management discussions.
• Excellent analytical ability and attention to detail.
• Experience of drafting to a high standard.
• Ability to manage a varied workload and reprioritise to meet competing demands.
• Willingness to proactively acquire knowledge of the judicial disciplinary system.
• Experience working with Microsoft systems, including co‑pilot.
• Finance experience such as budget planning, purchase orders, travel and expense claims.
• Basic knowledge of the judicial system.
• Experience of drafting for senior judges and/or senior officials.
• Experience of managing reasonable adjustment requests.
• Understanding of data handling, including SAR requests and ministerial correspondence.

Behaviours

• Delivering at Pace
• Managing a Quality Service
• Communicating and influencing
• Making Effective Decisions

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years’ service.
• Scheme allowing qualifying staff to buy or sell up to three days leave each year.
• Additional paid time off for public holidays and one privilege day.
• Leave for part‑time and job share posts calculated pro‑rata.
• Pension: choice of Civil Service pension schemes.
• Training: extensive range of training and development opportunities.

Working Arrangements

Hybrid working: at least 60 % of working time in the office; most team members work a mix of home and office. This role is not suitable for full‑time homeworking.

Eligibility and Equality

This role is open to nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and their family members with settled or pre‑settled status, and individuals with limited leave to remain or indefinite leave to remain eligible to apply for EUSS on or before 31 December 2020. As a Disability Confident employer, the Ministry of Justice is committed to providing reasonable adjustments throughout the recruitment process and in the workplace.