Quality Development Officer in City of Westminster

Responsibilities:

• Deliver quality assurance activities as part of the national effective practice programme, and review the impact of these activities on operational practice.
• Deliver practice improvement workshops and briefings to POs and PSOs, and review the impact of these on practice.
• Support the re-launch and deployment of Skills for Effective Engagement Development and Supervision (SEEDS).
• Undertake audits of key work, provide analysis and feedback to staff and contribute to local improvement and quality plans.
• Working in partnership with local managers, develop audit and improvement activities based on local and divisional need and evidence from audits, inspections and case reviews arising from serious further offences, domestic homicides, and serious case reviews.
• Provide support to local managers in delivering improvement activities to staff in informal/formal capability processes.
• As agreed with line manager, provide focussed 1:1 support to POs and PSOs involved in formal capability process based on the improvement plans drawn up by line managers.
• Work in partnership with local managers to plan and support quality improvement in their cluster/function.
• As agreed with local managers, provide coaching and support to groups of staff whose roles are changing.
• Play an integral role in the work of divisional performance and quality team in implementing the national performance and quality programme.
• Provide guidance and support to SPOs to undertake quality assurance work.
• Respond to risk escalation requests raised by Community Rehabilitation Companies, determine risk level and if high risk (endorsed by a manager) decide on how this will be managed.
• Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies.
• Demonstrate and promote pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.

Qualifications:

• Experience of working with a wide variety of people and communities who have experienced a range of social/personal difficulties.
• Evidence of analysing information and using it to design an action plan to meet specific goals.
• Experience of working with individuals and groups in order to motivate and change offending behaviour.
• Evidence of undertaking good quality probation work.
• Evidence of working collaboratively with others to improve quality.

Essential Experience:

• Evidence of undertaking good quality probation work.
• Evidence of working collaboratively with others to improve quality.
• Experience of working with a wide variety of people and communities who have experienced a range of social/personal difficulties.
• Experience of working with individuals and groups in order to motivate and change offending behaviour.
• Evidence of analysing information and using it to design an action plan to meet specific goals.

Technical Requirements:

• Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.
• Diploma in Probation Studies.
• Diploma in Social Work (with Probation Option).
• CQSW (with Probation Option).

Diversity & Inclusion:

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.