At a Glance
- Tasks: Support complaint investigations and deliver CPD programmes for member development.
- Company: Join the Parole Board, committed to diversity and equal opportunities.
- Benefits: Flexible working, 25-30 days annual leave, and extensive training opportunities.
- Other info: Collaborative environment with options for part-time and job-sharing.
- Why this job: Make a real impact on member standards and support their professional growth.
- Qualifications: Organised, empathetic, and skilled in data analysis and communication.
The predicted salary is between 28000 - 35000 £ per year.
This role covers a variation of workstreams which include Complaints, Review Committee, CPD and Post Accreditation checking. You will support the Member Standards & Conduct Manager with complaint investigation and responses, the organisation of Review Committee and in the delivery of CPD Programme and Post Accreditation Programmes, providing relevant administration support. You will assist to close learning loops obtained from member standards outcomes, Review Committee and Complaints that feed into the delivery of CPD programmes for members to support Post Accreditation development.
Each EO will be assigned areas of responsibility but should know and understand other areas to build resilience. You are primarily responsible for Member Standards at the Board, assisting in providing members with the capability, support and personal resources available to carry out their role. This covers the workstreams of Complaints, Review Committee, CPD and Post Accreditation Programmes. You will be responsible for logging and drafting complaint responses, supporting the preparation, delivery and follow‑up of Review Committee work, and supporting colleagues working flexibly and building resilience across workstreams.
Primary deliverables in the first 6 months of the role:
- Assist in providing analysis gained from complaint data, review committee outcomes and post accreditation feedback to allow the Manager to address identified themes and implement solutions in future CPD learning.
- Promote the learning gathered from committees and workstreams and share with membership to promote good practice.
- Assist in the administration to support the delivery of a post‑accreditation member standards process.
- Deal with issues identified by members through the Conduct and Competency Flag Process to identify gaps in standards.
- Assist in the administration and logistics to deliver a CPD programme on specific deadlines.
Personal specification:
- Highly organised and accurate.
- Demonstrable ability to juggle tasks and projects.
- Personable and empathetic to work with members and support their development.
- Experience of keeping records and working with data and data analysis.
- Ability to adjust priorities to manage a conflicting and ever‑changing workload.
- Effective oral and written communication skills, experience communicating with internal and external colleagues at all levels.
- Understanding of the Parole Board Process.
- Experience of Quality Assurance/Standards work.
Main duties:
- Strategic Leadership: Identify trends within complaint data to inform guidance and learning practices. Support Managers to deliver quality standards across the Parole Board. Continuously seek to improve systems and processes for handling complaints.
- Member Standards: Support the Senior Member Standards & Conduct Manager and Head of Capability. Ensure timely and accurate responses to complaints. Oversee accurate and up‑to‑date records for complaints and track progress. Collate insight from complaints to feed back into training and quality assurance. Support Review Committee preparation and action outcomes. Support development and delivery of CPD and post‑accreditation standards and assurance process for members. Monitor and analyse outcomes and data to identify issues and trends for improvement and CPD.
- Learning and Development: Assist with the administration and support of CPD training to ensure delivery of standards. Create learning from Member Standards assessments and committees to support management improvement. Work with the Capability Team on core member and staff training.
- Relationship Building: Collaborate with staff across directorates to investigate and respond to complaints. Maintain excellent working relationships with members. Support training across CPD and Post Accreditation Programmes.
- Other Responsibilities: Support other tasks appropriate to the role as assigned by the Manager or Head of Capability.
Additional Information:
- Benefits include a flexible working system, standard full‑time hours of 37 hrs per week, part‑time and job‑sharing options.
- Annual leave starts at 25 days and increases to 30 days after five years.
- Leave purchase/sell scheme allows up to three days per year.
- Paid time off for public holidays and one privilege day.
- Pension options are available through the Civil Service scheme.
- Extensive training and development opportunities are offered.
- Employee‑run networks for minority groups and flexible benefit options are available.
The Parole Board is committed to diversity and equal opportunities for all applicants, regardless of race, gender, disability, or background.
Member Standards and Conduct Officer in City of Westminster employer: Ministry of Justice
The Parole Board is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With flexible working options, generous annual leave, and extensive training opportunities, employees are empowered to grow in their roles while contributing to meaningful work that impacts the community. Located within the Hub Capability Hub, the role of Member Standards and Conduct Officer provides a unique chance to engage with diverse members and enhance professional standards in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Member Standards and Conduct Officer in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the Parole Board's recent initiatives and challenges. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating how your skills align with the role, especially around complaints and CPD programmes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email. It’s a great way to reiterate your interest and keep you fresh in their minds.
We think you need these skills to ace Member Standards and Conduct Officer in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Member Standards and Conduct Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Show Your Passion:Let your enthusiasm for the role shine through in your writing! We love candidates who are genuinely excited about supporting member standards and improving processes. Share what motivates you to apply and how you can make a difference.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Member Standards and Conduct Officer. Familiarise yourself with the key workstreams like Complaints, Review Committee, and CPD Programmes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific instances from your past experiences where you've successfully managed complaints or contributed to quality assurance processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle the tasks outlined in the job description effectively.
✨Showcase Your Organisational Skills
Since the role requires juggling multiple tasks, be ready to discuss how you stay organised and prioritise your workload. You might want to mention any tools or methods you use to keep track of projects and deadlines, as this will highlight your suitability for the position.
✨Emphasise Communication and Empathy
As you'll be working closely with members and colleagues, it's crucial to convey your strong communication skills and empathetic nature. Prepare to discuss how you've built relationships in previous roles and how you approach sensitive situations, especially when dealing with complaints.
