Learning Design Officer in City of Westminster

Overview

Working within the HMCTS Learning and Development team, you will support our Jurisdictional learning and service teams across our reform programme to assess learning needs arising from changing ways of working, processes and design, develop and, where appropriate, deliver training products. You will operate within a flexible team, collaborating to support multiple project and service teams at the point of need. You will also work closely with our business partners to identify the learning delivery requirements and support the approach in creating blended learning solutions to meet our customer needs.

Responsibilities

• Work with Jurisdictional leads, project, and service teams on the analysis of learning needs.
• Support project and operational/Jurisdictional teams to agree appropriate learning interventions to meet need.
• Lead on the planning, design, and development of learning interventions, including e-learning, interactive learning materials, face to face training materials etc.
• Coordinate the delivery of learning, including organising training events, scheduling HMCTS facilitators, writing and issuing communications, uploading content to learning platforms. It may also involve facilitating face to face training where required.
• Support technology projects to assess levels of user intuition and learning needs for users (employees) of new technology, and identify areas to build learning into technology products.
• Improve products after pilots in accordance with the learning evaluation approach.
• Collate learning evaluation data, facilitate sessions to review evaluation data, identify areas for improvement for upcoming learning designs and implement improvements.

Qualifications and capabilities

• Strong written and verbal communication skills with stakeholders at all levels, both internal and external.
• Understanding of Operational Delivery Profession.
• High proficiency level across the Microsoft Office suite (Teams, Excel, Word, Outlook, and PowerPoint).
• Flexible approach to workload with willingness to move between different tasks to prioritise work.
• Ability to plan, organise own workload with minimal supervision, comfortable with remote team working.
• Ability to quickly learn and apply new knowledge and skills and perform outside of your comfort zone.
• Resilient and able to keep their focus under pressure.
• Experience in digital design/presentation skills.
• Strong stakeholder management skills.
• Proven experience of designing leadership learning or training programmes that support capability development.

Desirable

• Completed or studying for a qualification in HR or L&D (e.g. CIPD or Apprenticeship).

Working arrangements and benefits

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and reviewed regularly. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing patterns, where they meet role demands and business needs. MoJ is a Disability Confident employer and offers adjustments in recruitment and workplace as needed. For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Other guidance and policies cover information such as flexible benefits, leave, pensions, training opportunities and networks. Details will be provided to shortlisted candidates.