Head of Strategic Insights in City of Westminster

Grade 6 – Permanent – Location: London (102 Petty France) or National. Hybrid working model, full‑time, part‑time or job‑share.

Key Responsibilities

• Develop and maintain a coherent view of how transformation is progressing across STG priorities, integrating delivery signals, customer insight, operational evidence and wider context to identify risks, patterns, dependencies and opportunities.
• Lead structured, insight‑driven analysis of complex challenges across the STG transformation landscape, commissioning and overseeing deep dives to identify root causes, system dynamics and implications for delivery, strategy and intervention.
• Shape input to ABR, QBR and MBR processes, ensuring discussions about STG transformation priorities focus on diagnosis, decisions and action rather than retrospective narrative reporting.
• Work closely with Transformation Delivery and Innovation teams to ensure issues arising across STG are clearly articulated, prioritised and directed to the most appropriate intervention pathway.
• Ensure insight from delivery and customer experience across STG informs strategic thinking, including refinement of priorities, OKRs, transformation approaches and future planning assumptions.
• Build and lead a high‑performing Strategic Insight team, setting clear standards for analysis, synthesis and communication, and developing capability across the function and wider STG transformation system.

Skills and Experience

• Proven ability to structure and lead analysis of ambiguous, cross‑cutting problems, translating them into clear hypotheses, priorities and actionable conclusions.
• Strong strategic thinking, with the ability to connect delivery reality, user outcomes and organisational priorities.
• Strong written and verbal communication skills, including the ability to present complex issues clearly and credibly to senior audiences.
• Significant experience operating in complex transformation, delivery, strategy or analytical environments, with a strong understanding of how large‑scale, cross‑organisational change operates in practice.
• Demonstrable experience of generating and applying insight in complex systems, integrating quantitative and qualitative evidence to diagnose issues and inform decisions.
• Experience influencing senior stakeholders and supporting high‑quality decision‑making across complex organisational systems involving multiple teams, functions or agencies.
• Proven leadership capability, including building and developing high‑performing teams and setting clear direction in ambiguity.
• Experience in central government, public service reform or large‑scale transformation contexts, particularly where change spans multiple organisations or services.
• Experience working at the intersection of strategy, delivery, digital and analytical functions to support cross‑cutting decision‑making.
• Familiarity with performance frameworks, including KPIs and OKRs, and the practical challenges of using them to assess progress and value in complex environments.
• Experience of delivery units, consulting or similar environments focused on system‑level problem‑solving, prioritisation and executive challenge.
• Experience supporting governance forums, executive decision‑making or portfolio oversight, particularly where issues are politically, operationally or reputationally sensitive.

Disability Confident

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service