Content designer in City of Westminster

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and want to make a difference in people's lives in delivering justice. If you're interested in developing a career with a real purpose, please apply. Background The User-Centered Design Team at HMCTS is redesigning and rebuilding our courts and tribunal services around the needs of our users - ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users. We are a portfolio function and provide expertise in a range of areas, including user research, accessibility, designing, prototyping and optimising user experiences across all channels. Our support ranges from research and analysis, embedding designers, researchers and analysts in projects, providing consultancy and advice, to designing tools and frameworks. The User-Centered Design Team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do. As designers, we work closely with researchers, analysts and frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues., We are looking for a Junior Content Designer who is passionate about developing digital content that meet user needs and are simple enough for everyone to use. In this role you will design inclusive and accessible content, working alongside other user-centred design professionals. You will own the content and its quality throughout a user's journey and be comfortable using evidence, data and research to back up your decisions. You will be expected to share knowledge and actively participate in the HMCTS content community and cross-government content groups. You will work with other content designers to manage content requests from stakeholders and help develop publishing processes. Your role as Junior Content Designer will encompass several key responsibilities listed below (but not limited to):

Key responsibilities

• be a key part of the publishing service within the support the content design team, publishing guidance content to the GOV.UK website
• use best practice and standards to write clear and accessible content, consistent with the rest of government and HMCTS
• use evidence, research and data to identify user issues and write and map user stories
• work collaboratively with other designers to agree the right design approach to improve service processes and performance
• work with and influence stakeholders to deliver clear and relevant user-centred content, explaining content decisions and managing policy and legal checks
• engage with, and contribute to, the HMCTS and cross-government content design communities
• help colleagues and stakeholders understand what content design is, why it's important and how to work with content designers

Interview & Behaviours

Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following Behaviours:

• Working together
• Communicating and influencing
• Changing and improving
• Delivering at pace

You will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework. You will also be asked to complete a practical content exercise and answer follow up questions.

Eligibility & statutory requirements

If based National, there will be a requirement to travel monthly to London. If London based, you will be required to work 3 days from 102 Petty France. Skilled Worker Sponsorship This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Working arrangements & further information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.

Earliest to interview

Week commencing 19th October (subject to change)

Technical requirements

Level of security checks required DBS Basic

Additional responsibilities

• creating and improving content based on user needs
• working with other designers to create clear user journeys to and from content
• making complex language and processes easy to understand
• working with stakeholders to understand their goals
• influencing stakeholders to make sure content is user-centred, usable and accessible
• applying content standards and style guidelines to your work
• using evidence and data to identify user needs and inform content decisions
• explaining your design decisions and approach to stakeholders
• reviewing content to make sure design standards and accessibility requirements are met, providing attention to detail
• working in a fast-paced environment with tight deadlines

Desirable skills

• working in agile teams
• working on end-to-end services
• working to the government service standard and GOV.UK content standards

People & diversity commitment

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Salary ranges

The national salary range is £35,335 - £37,847, London salary range is £40,014 - £42,859. Your salary will be dependent on your base location.

Benefits

• Annual Leave – Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
• Pension – The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
• Training – The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Networks – The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
• Support –
  • A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order: To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk); To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk); To the Civil Service Commission (details available here)

Disability confidence

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.