At a Glance
- Tasks: Lead service design initiatives to create user-centred services in the justice system.
- Company: Join Justice Digital, a collaborative team focused on impactful digital solutions.
- Benefits: Generous pension, flexible working, 25+ days leave, and a £1k learning budget.
- Other info: Be part of a supportive community with excellent career growth opportunities.
- Why this job: Make a real difference in society while developing your design leadership skills.
- Qualifications: Experience in service design and strong leadership abilities.
The predicted salary is between 55000 - 65000 € per year.
We're recruiting for a Lead Service Designer here at Justice Digital, Data and Science to be part of our warm and collaborative Prisons Digital team. This role aligns against the Lead Service Designer role from the Government Digital and Data Framework. We are delivering a digitally-enabled justice system that works more simply for users - and we're looking for talented people to help us achieve it. We make things better by building adaptable, effective services and systems that are simple to use for staff and citizens. While the work can be challenging, it is important, impactful and hugely rewarding.
In Prisons Digital, we build and maintain digital products and tools that help to:
- protect the public
- provide decent and safe spaces in which to live and work
- reduce reoffending by rehabilitating the people in our care through education and employment
As Lead Service Designer for Prisons Digital, you will be responsible for building and sustaining a high-performing service design capability across multiple product and service teams operating in Prisons Digital, to deliver world-class, user-centred services. This is a leadership role where you will be a member of the Prisons Digital Senior Leadership team, alongside leads for other professions and the Service Owners. The role will report to and work closely with the Lead for User Centred Design. You will also be part of the wider design leadership team at the Ministry of Justice, working collaboratively with other lead designers to develop our overall design capability.
Responsibilities
- Lead and develop the service design community across Prisons Digital, creating an inclusive and high-performing professional culture, including line management of approximately 7 Senior Service Designers
- Set and maintain standards for service design practice, helping teams deliver consistent, high-quality, user-centred services
- Coach, mentor and support designers across multiple teams, helping individuals and teams develop their capability and effectiveness
- Lead recruitment, onboarding and workforce planning for service design roles, helping attract, grow and retain high-quality practitioners
- Support the assignment and deployment of service design capability across teams in partnership with delivery and product leadership
- Establish and evolve communities of practice, learning initiatives and approaches that strengthen design maturity across the organisation
- Provide expert guidance to teams delivering complex or high-risk services, supporting strong service design practice and quality
- Promote inclusive, accessible and evidence-based design practices across products and services, helping teams meet Government Digital Service standards
- Lead service design initiatives that support the design and delivery of a consistent, joined up user experience journey across prisons
- Contribute to design and research leadership in Prisons Digital as part of its senior leadership team
- Contribute to the wider Ministry of Justice design leadership community and help strengthen design capability across the department
Benefits
- A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
- 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King's birthday.
- Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work-life balance.
- Employees are allocated 10% of their working time for personal and professional development.
- A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
- Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave.
- Maternity support/paternity leave at full pay for 2 weeks.
17704 - Lead Service Designer in City of Westminster employer: Ministry of Justice
Justice Digital offers a unique opportunity for professionals seeking to make a meaningful impact within the public sector. As a Lead Service Designer, you will thrive in a warm and collaborative environment that prioritises employee growth through generous learning budgets and flexible working arrangements. With a strong commitment to inclusivity and high-quality service design, you'll be part of a team dedicated to transforming the justice system for the betterment of society.
StudySmarter Expert Advice🤫
We think this is how you could land 17704 - Lead Service Designer in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to folks in the Prisons Digital team or similar roles on LinkedIn. A friendly chat can give you insights and might just lead to a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your best service design projects. Make sure it reflects your user-centred approach and how you've made an impact in previous roles.
✨Tip Number 3
Get ready for the interview! Research the Ministry of Justice and their digital initiatives. Be prepared to discuss how you can contribute to building effective services that meet user needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace 17704 - Lead Service Designer in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Lead Service Designer role. We want to see how you can contribute to our mission of delivering user-centred services in Prisons Digital.
Showcase Your Leadership Skills:As this is a leadership role, don’t forget to emphasise your experience in managing teams and developing service design capabilities. Share examples of how you've coached or mentored others in your previous roles – we love to see that!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to describe your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ministry of Justice
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and practices. Brush up on user-centred design methodologies, as well as the specific challenges faced in the justice sector. Being able to discuss how your experience aligns with the role will show that you're not just a good fit, but the right fit.
✨Showcase Your Leadership Skills
As a Lead Service Designer, you'll be expected to lead and mentor others. Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to foster an inclusive culture and develop high-performing teams, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to service design in a prison context. Think about how you would approach complex or high-risk services and be ready to share your thought process. This will demonstrate your problem-solving skills and your understanding of the unique environment.
✨Emphasise Collaboration and Community Building
Justice Digital values collaboration, so be prepared to discuss how you've built communities of practice or supported cross-team initiatives in previous roles. Share your ideas on how to strengthen design maturity across an organisation, as this aligns with their goals and shows your commitment to continuous improvement.
