At a Glance
- Tasks: Provide top-notch customer service and admin support in a dynamic court environment.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice in England and Wales.
- Benefits: Enjoy 25 days annual leave, pension options, and extensive training opportunities.
- Other info: Flexible working options available, with a commitment to equal opportunities.
- Why this job: Make a real difference by supporting court users and ensuring justice is accessible.
- Qualifications: Customer service experience, strong communication skills, and a team player attitude.
The predicted salary is between 24000 - 28000 £ per year.
Full Time, Part Time, Part Time/Job Share, Flexible Working
Location: Chesterfield, East Midlands
Closing date: 12-Jun-2026
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. We support court users and colleagues to access justice. We are looking for committed public servants to deliver justice.
Your role
Operational Support Officers provide excellent customer service and administrative support to court and tribunal users, judiciary and management. You will work as part of a team, progress cases, and meet service standards.
Responsibilities
- Prepare papers and files for court, tribunals, hearings and meetings, including handling sensitive information.
- Create and update digital records accurately.
- Communicate with the Public, Judiciary, other Court and Tribunal Users and Representatives of other Agencies.
- Serve as first point of contact for court users, including vulnerable witnesses and their legal representatives.
- Prepare court and hearing rooms, ensuring courts run efficiently.
Qualifications and skills
- Customer service skills in a customer‑facing environment.
- Digital and administrative skills with excellent attention to detail.
- Strong communication and organisational skills.
- Resilience and empathy for sensitive information and situations.
- Team player, able to work collaboratively and flexibly.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years.
- Pension: Choice of Civil Service pension schemes.
- Training: Extensive training and development opportunities.
Equal Opportunity
We recruit by merit on the basis of fair and open competition. We are committed to providing opportunities for everyone, including disabled and veteran candidates.
Immigration
This role is not eligible for new Skilled Worker visas.
Operational Support Officer in Chesterfield employer: Ministry of Justice
HM Courts & Tribunals Service (HMCTS) is an exceptional employer dedicated to delivering justice and supporting court users in Chesterfield, East Midlands. With a strong commitment to employee development, we offer extensive training opportunities, generous annual leave, and a choice of pension schemes, all within a collaborative and empathetic work culture. Join us to make a meaningful impact while enjoying flexible working arrangements and the chance to grow your career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational support. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled challenging situations or provided excellent support in previous roles. This will highlight your fit for the Operational Support Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at HMCTS.
We think you need these skills to ace Operational Support Officer in Chesterfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Officer. We want to see how you can bring your customer service and administrative skills to the table!
Showcase Your Communication Skills:Since you'll be interacting with court users and judiciary, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Teamwork Experience:Being a team player is key for this role. Share examples of how you've successfully collaborated with others in previous jobs or projects. We love to see how you can work flexibly and support your colleagues!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the key tasks like preparing court papers and handling sensitive information. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with court users, be ready to share examples of your customer service experience. Think of specific situations where you provided excellent support or resolved issues effectively. This will highlight your ability to handle sensitive situations with empathy and resilience.
✨Demonstrate Your Digital Savvy
As an Operational Support Officer, you'll need strong digital and administrative skills. Be prepared to discuss any relevant software or systems you've used in previous roles. If you have experience creating and updating digital records, mention it! This shows you can hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics or the challenges they face. This not only shows your interest but also helps you gauge if the role is the right fit for you. Plus, it makes for a more engaging conversation!
