At a Glance
- Tasks: Provide top-notch customer service and administrative support in court settings.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Enjoy 25 days annual leave, pension options, and extensive training opportunities.
- Other info: Flexible working options available, perfect for students or those seeking work-life balance.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Full Time, Part Time, Part Time/Job Share, Flexible Working
Location: Chesterfield, East Midlands
Closing date: 12-Jun-2026
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. We support court users and colleagues to access justice. We are looking for committed public servants to deliver justice.
Your role
Operational Support Officers provide excellent customer service and administrative support to court and tribunal users, judiciary and management. You will work as part of a team, progress cases, and meet service standards.
Responsibilities
- Prepare papers and files for court, tribunals, hearings and meetings, including handling sensitive information.
- Create and update digital records accurately.
- Communicate with the Public, Judiciary, other Court and Tribunal Users and Representatives of other Agencies.
- Serve as first point of contact for court users, including vulnerable witnesses and their legal representatives.
- Prepare court and hearing rooms, ensuring courts run efficiently.
Qualifications and skills
- Customer service skills in a customer‑facing environment.
- Digital and administrative skills with excellent attention to detail.
- Strong communication and organisational skills.
- Resilience and empathy for sensitive information and situations.
- Team player, able to work collaboratively and flexibly.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years.
- Pension: Choice of Civil Service pension schemes.
- Training: Extensive training and development opportunities.
Equal Opportunity
We recruit by merit on the basis of fair and open competition. We are committed to providing opportunities for everyone, including disabled and veteran candidates.
Immigration
This role is not eligible for new Skilled Worker visas.
Court & Tribunal Operations Specialist — Flexible in Chesterfield employer: Ministry of Justice
HM Courts & Tribunals Service (HMCTS) is an excellent employer, offering a supportive work culture that values public service and commitment to justice. With flexible working options in Chesterfield, employees benefit from generous annual leave, extensive training opportunities, and a strong emphasis on teamwork and collaboration, making it an ideal environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Court & Tribunal Operations Specialist — Flexible in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those who work in courts and tribunals. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administrative tasks. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your digital skills! Be ready to discuss how you’ve used technology in previous roles. Highlighting your attention to detail and organisational skills can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Court & Tribunal Operations Specialist — Flexible in Chesterfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Court & Tribunal Operations Specialist. We want to see how you can bring your customer service and administrative skills to the table!
Showcase Your Communication Skills:Since you'll be interacting with various court users and judiciary members, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Teamwork Experience:Being a team player is key for this role. Share examples of how you've successfully collaborated with others in previous positions. We love to see how you can work flexibly and support your colleagues!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Court & Tribunal Operations Specialist. Familiarise yourself with the key tasks like preparing papers for court and handling sensitive information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with court users, be ready to discuss your customer service experience. Think of specific examples where you've provided excellent service or handled difficult situations. This will demonstrate your ability to empathise and communicate effectively, which is crucial for the job.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, prepare to discuss how you ensure attention to detail in your work. You might want to share examples of how you've managed digital records or prepared documents accurately in previous roles. This will reassure the interviewers that you can handle sensitive information responsibly.
✨Be a Team Player
Collaboration is key in this position, so be prepared to talk about your experience working in teams. Share instances where you've worked flexibly with others to achieve a common goal. This will show that you can adapt and contribute positively to the team dynamic at HMCTS.
