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- Tasks: Lead operations across multiple courts, ensuring efficient and customer-focused services.
- Company: Join HMCTS, a key player in delivering justice in the South West region.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on service delivery while leading a dynamic team.
- Qualifications: Proven leadership experience in operations, strong communication skills, and budget management.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
Our Operations Managers play a crucial role helping deliver justice and are accountable for day-to-day operations across Gloucester Civil and Family Courts, Gloucester Crown and Cheltenham Magistrates. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient. You are a resilient and positive leader who thrives on delivering effective and efficient services and enjoys working with a variety of stakeholders.
You lead by example, coaching and developing your team in setting local priorities and objectives to achieve National/Regional and Area strategies and plans. You are able to work collaboratively with other Operations Managers in the region to manage conflicting demands on the business and able to reprioritise local and regional goals where required.
- Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.
- Strong leadership skills with a track record of leading teams through change.
- Excellent communication and influencing skills, with the ability to maintain relationships at all levels.
- Experience in budget management and resource allocation.
Gloucester Civil and Family Courts, Gloucester Crown and Cheltenham Magistrates sits within HMCTS' South West region; you are responsible for the strategic oversight of Civil and Family, Crown and Magistrates Courts, supporting your Deputy Head of Operations to meet operational needs and deliver regional performance objectives. You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement.
Leading a team of two Delivery Managers to provide a consistent and customer-focused service, you will drive a collaborative culture across the region, ensure effective deployment of resources and manage an allocated budget to control delegated expenditure, ensuring efficiencies are made.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. This role is offered as a job share, working Wednesday - Friday, 22.12 hours a week. Occasional travel to other courts will be required.
14448 - Operations Manager in Cheltenham employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 14448 - Operations Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in operations or management roles. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and how your experience aligns with their goals. This will help you showcase your leadership skills and ability to manage teams effectively during the interview.
✨Tip Number 3
Practice your communication skills! As an Operations Manager, you'll need to influence and maintain relationships at all levels. Role-play common interview questions with a friend or use online resources to refine your responses and ensure you come across as confident and articulate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a better chance of being noticed by hiring managers. So, get your application in and let’s make it happen!
We think you need these skills to ace 14448 - Operations Manager in Cheltenham
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and managed change in previous roles, especially in complex environments.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to reflect the specific requirements of the Operations Manager role. Show us how your skills align with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and achievements without unnecessary fluff.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Ministry of Justice
✨Know Your Operations Inside Out
Before the interview, make sure you understand the specific operations of Gloucester Civil and Family Courts, Gloucester Crown, and Cheltenham Magistrates. Familiarise yourself with their current challenges and successes, as this will help you demonstrate your knowledge and show how you can contribute to their goals.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully motivated remote teams in the past. Use specific examples that highlight your ability to foster relationships and lead through change, as these are key qualities they’re looking for in an Operations Manager.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage conflicting demands. Think of scenarios where you had to reprioritise goals or manage resources effectively, and be ready to explain your thought process and the outcomes.
✨Communicate Clearly and Confidently
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Be concise but thorough in your responses, and don’t hesitate to ask for clarification if a question isn’t clear. This shows your willingness to engage and ensures you provide the best answers.
