Case Administrator — Community Probation Support

Case Administrator works either Full Time or Part Time (0.5FTE). Our immediate vacancies are 1 x Part Time (0.5 FTE) at Queens Road Approved Premises, Hull. However, all appointable candidates from this campaign who cannot be offered immediate positions will be held on a merit list for 12 months. This will be used to fill future Case Administrator vacancies at the Approved Premises.

Approved Premises (AP) provide critical community‑based service to accommodate and closely supervise high‑risk offenders on release from prison for public protection. AP are staffed 24 hours per day, with staff enforcing an overnight curfew, and other monitoring and reporting requirements. Probation Service Officers lead on key interventions and rehabilitative activities with the resident group, working regular hours Monday to Friday but also covering weekends as required. The provision of suitable accommodation on release is a key factor in reducing re‑offending and supporting transition into the community.

The Case Administrator role does not include any working from home. This is a mobile‑grade role meaning you may be required to cover shifts at sites other than your home base. Any such arrangements will be made in accordance with policy.

Responsibilities

• Case administrators play an important role in the Probation Service, supporting probation staff to work with people on probation.
• As a case administrator, you'll ensure:
• all processes run efficiently and systems are maintained properly
• probation information is collated and prepared for case files
• you use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment

Working Environments

• Accredited Programmes, Structured Interventions & Attendance Centres
• Community Integration and Contracts
• Contracts
• Courts
• Integrated Offender Management
• Performance & Quality
• Personality Disorder Projects
• Prisons
• Public Protection (Custody)
• Public Protection (Community)
• The Homeless Prevention Taskforce
• Unpaid Work (community payback)

Where applicants provide multiple location preferences, reserve lists will be managed in accordance with location preference/s, as indicated in your application. We will appoint in merit list order for each location outlined in the vacancy and hold a separate locational reserve list for each of these locations.

Requirements

• Right to work in the UK: You must have the right to work in the UK and Civil Service.

Benefits

• Annual Leave – 25 days on appointment, increasing to 30 days after five years’ service, plus public holidays.
• Pension – the National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).
• Training – The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Employee networks – for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.
• Family Friendly policies – opportunities to work reduced hours or job share.
• Voluntary benefits, retail vouchers and discounts on a range of goods and services.
• Childcare support – alternative government childcare support schemes, including Tax Free Childcare.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.