At a Glance
- Tasks: Lead a team to deliver top-notch admin support and customer service in the justice sector.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice across England and Wales.
- Benefits: Enjoy 25 days annual leave, flexible working options, and comprehensive training opportunities.
- Other info: Be part of a diverse workplace with a commitment to equality and staff development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in admin roles and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary, and management.
About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice.
Your role Leading your team, you’ll focus on the team’s area of work, ensuring that work is prioritised and organised and that your team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed. You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices, and recommending improvements are essential aspects of your responsibilities.
Your skills and experience:
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer‑focused environment.
- IT proficiency with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
Working hours are 37 hours per week. This is a full‑time position, but part‑time, flexible and job‑sharing working patterns can be considered, provided they meet the demands of the role and business needs.
Skilled Worker Visa: This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. You must have held a Skilled Worker visa continuously since before 22 July 2025 to be considered for sponsorship.
Benefits:
- Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
- A scheme allows qualifying staff to buy or sell up to three days leave each year.
- You receive an additional paid day for public holidays and one privilege day.
- Leave for part‑time and job‑share posts is calculated on a pro‑rata basis.
- The Civil Service offers a choice of pension schemes, giving you flexibility to choose the pension that suits you best.
- The Ministry of Justice is committed to staff development and offers a range of training and development opportunities.
- The opportunity to join employee‑run networks is available. These networks provide advice and support and give a voice to employees from minority groups, those with disabilities, caring responsibilities, women, and LGBTQ+ employees.
- A range of ‘Family Friendly’ policies is available, such as working reduced hours or job sharing.
- Paid paternity, adoption and maternity leave are provided.
- Free annual sight tests for employees who use computer screens are also available.
Equality and diversity: As a Disability Confident employer, MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
Civil Service Nationality Rules:
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under the European Union Settlement Scheme
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Team Leader - Cardiff Crown Court employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on being an exceptional employer dedicated to delivering justice in a supportive and inclusive environment. Our Team Leaders in Cardiff Crown Court benefit from comprehensive training and development opportunities, generous annual leave, and a commitment to employee wellbeing, ensuring that you can thrive both personally and professionally while making a meaningful impact in the community. Join us to be part of a diverse team that values your contributions and fosters a culture of respect and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Cardiff Crown Court
✨Tip Number 1
Get to know the role and the organisation inside out. Research HMCTS, its values, and how they deliver justice. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership skills! Think about examples from your past where you've motivated a team or improved performance. Be ready to share these stories in interviews to demonstrate your capability as a Team Leader.
✨Tip Number 3
Network with current or former employees of HMCTS if you can. They can provide insider tips on what the interview process is like and what qualities they value most in a Team Leader.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at HMCTS.
We think you need these skills to ace Team Leader - Cardiff Crown Court
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any leadership experience you have. We want to see how you've motivated teams in the past and how you can bring that energy to our team at Cardiff Crown Court.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise:We appreciate clarity! Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your sentences short and to the point. This will help us quickly see your strengths.
Apply Through Our Website:Remember to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Team Leader at HMCTS. Familiarise yourself with their mission to deliver justice and how your leadership can contribute to that goal. This will help you articulate how your skills align with their needs.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Highlight specific situations where your leadership made a difference, especially in customer service or administrative roles, as these are key aspects of the job.
✨Demonstrate Your IT Proficiency
Since the role requires IT proficiency, be ready to discuss your experience with various technologies and software. If you’ve used specific tools in previous jobs, mention them and explain how they helped improve efficiency or service delivery.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about the team dynamics, ongoing training opportunities, or how success is measured within the team. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
