Personal Assistant to Regional Employment Judge/Admin Officer in Cardiff

Proud to serve. Proud to keep justice going. Our Personal Assistants / Admin Officers provide essential administrative support and customer service to court users, judiciary and management.

About Us

HM Courts & Tribunals Service (HMCTS) administers criminal, civil and family courts and tribunals in England and Wales.

Your Role

Tribunals are specialist courts that handle a variety of cases. Assist the tribunal system by performing general administrative duties to progress cases or support other functions within HMCTS.

Responsibilities

• Plan and book travel, accommodation and hotel arrangements.
• Manage diaries, including the E‑judiciary diary.
• Update the Outstanding Judgments spreadsheet on a weekly basis.
• Coordinate training events: organise dates, venues, liaise with judges and Non‑Legal Members, and update OneNote records.
• Collate papers and open files when the Regional Employment Judge attends a meeting.
• Prepare and type minutes of meetings such as User Group Meetings.
• Maintain and update records for judicial review files, new fee‑paid employment judges, and appointments of Non‑Legal Members.
• Notify the President’s Office regarding special and sick leave; complete and send required forms to HQ.
• Record and log complaints, ensuring appropriate correspondence is filed.
• Schedule appraisal dates and keep the appraisal database current.
• Arrange security badges/building passes for new fee‑paid employment judges.
• Provide general support to salaried judges as needed.
• Assist with Welsh‑Language hearing records for the Wales Support Unit.
• Act as first point of contact for Journalists/Other Hires (JoHs), handling phone and email enquiries.
• Arrange meetings – User Group Meetings, Litigant‑in‑Person working parties, WETMA – and support event logistics.
• Work effectively with a colleague in a job‑share arrangement if required.
• Update annual leave records and manage leave requests.
• Maintain a record of appointments, extensions, and valedictory letters for Non‑Legal Members.
• Prepare syndicate group lists and coordinate support at events.

Qualifications & Skills

• Excellent customer‑service and interpersonal communication skills.
• Strong administrative experience, including diary management, filing, and record keeping.
• Proficient with Microsoft Office (Word, Excel, Outlook) and basic OneNote usage.
• Typing speed and accuracy, including audio typing preferred.
• Attention to detail, organisational and problem‑solving skills.
• Experience working in a public‑sector or court environment is desirable.
• Ability to handle confidential information with discretion.
• Capacity to work both independently and as part of a team, including in a job share.

Working Arrangements

Full‑time standard of 37 hours per week; part‑time, flexible and job‑share options available in accordance with the MoJ Flexible Working policy. Primary base location: Wales Employment Tribunal, 3rd Floor, Cardiff Magistrates’ Court, Fitzalan Place, Cardiff CF24 0RZ.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years of service.
• Leave purchase/sell scheme up to three days per year.
• Additional paid time off for public holidays and one privilege day.
• Pro‑rated leave for part‑time and job‑share posts.
• Choice of Civil Service pension schemes.
• Extensive training and development opportunities.

EEO Statement

We recruit by merit on the basis of fair and open competition. If you feel the recruitment process has breached the recruitment principles, you may raise a formal complaint in the following order: If the concern is about selection or assessment, raise it with the Human Resources department. Further questions may be directed to the Civil Service Commission.

Eligibility

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries with the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein – and their family members with settled or pre‑settled status
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein – and their family members who have made a valid application for settled or pre‑settled status
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals with accrued right to work in the Civil Service

Skilled Worker Visa

This role does not meet the eligibility criteria for sponsorship under current immigration rules unless you have held a Skilled Worker visa continuously since before 22 July 2025. Applicants must ensure they have and maintain the legal right to live and work in the UK.

Statement of Suitability

Applicants will be assessed using a Statement of Suitability, evaluating customer service, administrative, IT and organisational skills.