At a Glance
- Tasks: Provide top-notch admin support and customer service to court users and judiciary.
- Company: Join the Ministry of Justice, a diverse and inclusive employer.
- Benefits: Enjoy 25 days annual leave, pension schemes, and training opportunities.
- Other info: Office-based role with a supportive environment and career growth potential.
- Why this job: Make a real difference in the justice system while developing your skills.
- Qualifications: Excellent customer service, multitasking, and IT skills required.
The predicted salary is between 24000 - 28000 € per year.
About the role
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession.
Working conditions
This is an office-based role and therefore hybrid working will not be considered. Standard full time working hours are 37 hours per week. The appointed candidate will be required to work five days within a six-day working week. Saturday attendance is mandatory, with an alternative day off during the week. The role includes participation in a Bank Holiday rota.
Responsibilities
- Accurately process court results, interpreting accurately the information required on a court file.
- Check and verify documents, records, accounts, claims and returns for approval against criteria, regulations or procedures.
- Collect and assemble information for returns, results, accounts, statements, warrants, statistical analysis, reports.
- Communicate with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
- Prepare papers and files for court, tribunals, hearings and meetings.
- Create and update records on our in-house computer system and data input.
Required skills and experience
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask, while working in a fast-paced environment.
- Good written and verbal communication skills.
- IT proficiency with the ability to learn and adapt to different technologies and software packages.
- Excellent organisational skills.
Benefits
- Annual leave is 25 days on appointment, increasing to 30 days after five years’ service.
- Optional scheme to buy or sell up to three days leave each year.
- Paid public holidays and one privilege day.
- Pension: Civil Service offers choice of pension schemes.
- Training and development opportunities.
- Support services such as family friendly policies, flexible benefits, childcare support, paternity, adoption and maternity leave, free annual sight tests.
EEO statement
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. Disadvantaged candidates and those with disabilities are supported. MoJ is an equal opportunity employer and welcomes applicants of all nationalities and backgrounds.
Operational Support Officer in Cardiff employer: Ministry of Justice
As an Operational Support Officer with HM Courts and Tribunals Service, you will be part of a dedicated team that values excellence in customer service and administrative support. The role offers a supportive work culture with opportunities for professional development, competitive benefits including generous annual leave, and a commitment to inclusivity as a Disability Confident employer. Working in a structured environment, you will play a vital role in the justice system while enjoying a range of family-friendly policies and training opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with various court users, being clear and confident in your speech is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operational Support Officer in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Officer. We want to see how you can contribute to our team and support court users effectively.
Show Off Your Communication Skills:Since this role involves regular contact with various stakeholders, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills:We’re looking for someone who can multitask and stay organised in a fast-paced environment. Be sure to provide examples in your application that showcase your ability to manage multiple responsibilities efficiently.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the court processes and the types of documents you'll be handling. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves regular contact with court users and the judiciary, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent support or resolved issues effectively. This will demonstrate your friendly and approachable manner.
✨Demonstrate Your Organisational Skills
The ability to multitask and stay organised is crucial for this position. During the interview, share examples of how you've managed multiple tasks or projects simultaneously. Highlight any tools or methods you use to keep everything on track, as this will showcase your suitability for a fast-paced environment.
✨Be Ready to Discuss IT Proficiency
As the role requires IT proficiency, be prepared to talk about your experience with different software and technologies. If you've worked with data input systems or document management tools, mention these. Showing that you can quickly adapt to new technologies will give you an edge.
