Civil Service Grade in Cardiff

Overview

The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes:

• Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications
• Developing and delivering a quality improvement programme for the Division
• Identifying local performance and quality issues and opportunities linking in to HMPPS priorities
• Running improvement initiatives to address opportunities for performance improvement
• Working with other PQOs to share best practice and maximise improvements in quality and performance

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• Support Service Delivery Quality Improvement and Practice Development
• Provide guidance for delivery of effective practices across the LDU clusters
• Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters
• Implement systems for reviewing and assessing effective practice within the LDU clusters
• Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD
• Contribute to a culture of innovation and continuous improvement
• Support performance management of LDU clusters within the division
• Identify opportunities for performance improvement and analysing trends within LDU clusters
• Support the implementation of performance plans within LDU clusters and monitor their effectiveness
• Work with PQO colleagues to share good practice and promote performance initiatives
• Support continuous quality improvement
• Implement best practice initiatives internally
• Monitor compliance with quality systems
• Be responsible for establishing effective working relationships with other teams and with colleagues
• Write reports for management on contract performance and provide cost analysis where required
• Provide information to colleagues where required
• Support a performance and quality-focused organisation
• Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement
• Monitor action logs where appropriate
• Share knowledge and good practice to inform the continual improvement of service delivery
• Use communication effectively
• Providing information, feedback and advice
• Influencing and persuading
• Participate in meetings using appropriate skills, styles and approaches
• Manage own resources and professional development
• Liaise with staff to receive, collate and analyse information, compiling reports as necessary
• Develop and utilise data to identify trends and recommend action to maintain and enhance performance
• Comply with systems for the exchange of sensitive information, data and intelligence
• Support a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate
• Ensure an effective approach to project and process evaluation
• Manage a programme of complementary projects
• Enable others to carry out project management roles
• Maintain effective communication with project stakeholders

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Working Arrangements

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. This role can only be worked in the UK and not overseas. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Essential Experience

• Demonstrate experience of performance management
• Demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques
• Operational experience of working in a Probation setting
• Experience of quality systems and implementing quality improvement initiatives

Technical requirements

• NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)
• Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)
• Demonstrate the ability to maintain information & administrative systems including databases

Additional Information

The role will undertake analysis; identifying emerging trends, improvements, risks and issues in order to develop business intelligence. They will be expected to produce well written, timely, comprehensive and accurate reports, presentations and other performance products for a range of audiences.

Security and Diversity

HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the people we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.