22482 - PECS Contract Delivery Manager - Wales in Cardiff

HMPPS Band 7 - Loan position for 1 year.

Overview of the job

The purpose of a PECS Contract Delivery Manager (CDM) is to ensure the efficient and contractually compliant delivery of the PECS escort contract within their respective areas by the private providers. In doing so they are required to work collaboratively with other key stakeholders in the delivery process such as HMCTS, prisons, the YJB, the Police, and PMU. The job sits within PECS which is part of Custodial Contracts Directorate. Although part of an HQ group the post itself is regionally based as the post holder is required to visit courts, prisons, police stations etc on a daily basis to assess the delivery of the contracted service provided. The post does not have any direct line management responsibilities. Although operational experience in a prison is advantageous it is not an essential requirement for the role. The post does however attract RHA due to the requirement to cover on call arrangements during evenings and weekends.

Summary

The job holder will ensure a strategic and co-ordinated approach to the delivery of contracts managed by the Unit across partners and stakeholders within the Criminal Justice System (CJS) ensuring effective delivery of contracts by private sector providers of Prisoner Escort Services between prisons, courts, police stations, and also inter prison transfers. Accountable to the Senior Contract Delivery Manager, PECS. This is a non-line management HQ role.

Responsibilities, Activities and Duties

• Maintain and manage regional partner and stakeholder relations:
• Recognise and respect partner and stakeholder groups, their interests, objectives, needs and nature.
• Manage the accountability of PECS to these groups, and agree strategic objectives and targets.
• Act as facilitator for all Criminal Justice Agencies, providing them with an avenue for collaboration about matters that impact upon delivery of the perfect day, or their ability to meet their own targets.
• Create regional focus to delivery on contracts:
• Facilitate decision making and reflect mistakes as learning opportunities.
• Mentor partners and embed key skills and values in all partners.
• Help partners identify what is and what is not possible in the current environment.
• Remind partners that they need to adapt and work with any challenges or changes in the operating environment, regardless from which direction they come.
• Create clarity within partnership discussions, convene and facilitate interaction between partners with diverse and differing drivers.
• Operational duties:
• Undertake investigations at the request of the Senior Contract Delivery Manager as per the 1991 Criminal Justice Act.
• Co-ordinate Operation Tornado and other serious incidents as and when required (24 hour cover).
• Identify procedures and agreement for use of police cells (Operation Safeguard).
• Visit courts, prisons and police cells to monitor contract delivery and assess the treatment of prisoners, including requiring remedial action where necessary.
• Conduct audit programmes and analysis as directed.
• Ensure that reporting mechanisms are in place and working effectively, including quality assurance of provider data as necessary.
• Mediate in disputes/mitigation at a local level.
• Develop strong working links and encourage efficient and effective joint working across the region:
• Attend local meetings such as Crown and Magistrates Court User Group meetings as necessary.
• Work reciprocally to develop and achieve mutually agreed visions and outcomes.
• Participate in multi-agency, co-ordinated planning processes.
• Prepare and circulate agendas, minutes and newsletters etc, highlighting key tasks and implications for the organisation.
• Maintain formal and informal communication with range of stakeholders and partners to ensure all are informed of current activities and opportunities for input, feedback and collaboration are maximized.
• Ensure relevant information is shared between agencies.
• Advise on the development of new systems, processes and structures.
• Project manage specific projects as directed:
• Prepare, recommend and monitor project plans, with input from other participating stakeholders.
• Lead, co-ordinate or support project implementation, including using the Unit’s resources, prepare reports, manage, promote, co-ordinate and facilitate meetings and reports on performance, outputs and outcomes.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Behaviours

• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions
• Managing a Quality Service

Ability

• Strong interpersonal skills to influence senior internal and external stakeholders (e.g. Police, YJB, HMCTS, etc) outside of a line managed relationship.
• Written and spoken English
• Numerical skills
• Ability to work with data

Experience

• Experience of managing large scale commercial contracts or SLAs with external providers.
• Experience of HMPS Incident Management Process as part of a Silver Command Team.
• Significant experience of managing audit and assurance processes within a custodial setting.
• Knowledge and experience of the external scrutiny procedures for all custodial services including HMIP, PPO and Audit bodies.

The role is regional with a requirement to attend locations outside of the region as required. Base locations:- HMP Berwyn, HMP Cardiff, HMP Parc, HMP Swansea, HMP Usk/Prescoed.

Additional Information

In line with HMPPS policy, there is an expectation that the role will be 60% office based. Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff. The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

Benefits

• Annual Leave - The holiday year runs from 1 March. If you work a non-standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.
• Bank, Public and Privilege Holidays - You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment.
• Pension - The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.
• Work Life Balance - HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period.
• Season Ticket Advance - After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work.
• Childcare Vouchers - For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers.
• Training - HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes.

Eligibility

All candidates are subject to security and identity checks prior to taking up post. All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS. All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.

Civil Service Nationality Rules

This job is broadly open to the following groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

Candidates can contact Karen Loveridge via email: Karen.Loveridge@justice.gov.uk for further information/discussion of role in advance of applying.

MoJ: If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or email moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk. Please quote the job reference 22482.

Allowance: RHA is payable, the role requires regular out of hours assurance activity across PMP’s and may include an on call requirement. This role requires regularly working unpredictable and unsocial hours and be on call to attend their place of work at anytime. A 20% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 - 1900hrs Monday to Friday and include working evening, nights, weekends and Bank/Public holidays.