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- Tasks: Provide essential admin support and customer service in a fast-paced court environment.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice in England and Wales.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful public service.
- Why this job: Make a real difference in people's lives while supporting the justice system.
- Qualifications: Strong customer service skills, multitasking ability, and good communication.
- Other info: Full-time role with opportunities for training and career development.
The predicted salary is between 36000 - 60000 £ per year.
Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary, and management.
About us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role: Crown Court Admin Officers are responsible for management of criminal digital files in preparation for hearings involving correspondence and general enquiries. The Crown office handles enquiries from criminal justice agencies, solicitors, barristers and the public via post, email, telephone and face to face. Deal with a full range of serious criminal work as well as management of jurors. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Your skills and experience:
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask, whilst working in a fast-paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent organisational skills.
The successful candidate will undergo Fire Warden training, and you will be expected to support and assist in these duties.
Base location - Cardiff Crown Court, The Law Courts, Cathays Park, Cardiff CF10 3PG. This is a business-critical role requiring full time hours only.
13527 - Administration Officer- Cardiff Crown Court employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 13527 - Administration Officer- Cardiff Crown Court
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how the Crown Court operates and the types of cases they handle. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with a variety of court users, brush up on your communication techniques. Role-play scenarios with friends or family to build confidence in handling enquiries.
✨Tip Number 3
Network with current or former HMCTS employees. They can provide insider tips and insights about the role and the application process. Plus, it’s a great way to make connections that could help you land the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 13527 - Administration Officer- Cardiff Crown Court
Some tips for your application 🫡
Show Your Passion for Public Service: When writing your application, let us see your commitment to public service shine through. Share why you want to be part of HMCTS and how you can make a difference in people’s lives.
Tailor Your Experience: Make sure to highlight your relevant skills and experiences that match the job description. We want to know how your background in administration and customer service makes you the perfect fit for the role.
Keep It Clear and Concise: In a fast-paced environment like ours, clarity is key. Use straightforward language and get to the point quickly. This will help us understand your qualifications without wading through unnecessary details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Officer at Cardiff Crown Court. Familiarise yourself with the court's processes and the types of cases you'll be dealing with. This will help you demonstrate your commitment to public service and your ability to support court users effectively.
✨Show Off Your Customer Service Skills
Since this role requires excellent customer service, prepare examples from your past experiences where you've successfully handled enquiries or resolved issues. Be ready to discuss how you can maintain a friendly and approachable manner while multitasking in a fast-paced environment.
✨Brush Up on Your IT Skills
As an Admin Officer, you'll need to be IT proficient. Make sure you're comfortable with various software packages and can quickly adapt to new technologies. If you have experience with digital file management or similar systems, highlight that during your interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and organisational skills. Think about how you would handle specific situations, such as managing juror information or dealing with urgent enquiries. Practising these scenarios will help you feel more confident during the interview.
