Regional Administrator Officer in Caerphilly

The purpose of the role is to support the delivery of divisional administrative functions to ensure efficient and effective business support services are provided to the PS Division.

Responsibilities & Duties

• Production of documents and reports using computer-based systems.
• Maintenance and continuous improvement of administrative systems, processes and workflows.
• Business Services support including:
• HR: absence management, vetting administration, appraisal and reward recording, gift & hospitality register updating, training administration, organisational chart maintenance, health & safety administrative support.
• ICT: change requests processing, local information management using probation systems, quantum point of contact.
• Procurement: i-Proc requests.
• Other: design and maintenance of records, consistent processes for local Probation teams, processing and recording of goods and services documents, administration of room bookings, meetings and events, responding to telephone enquiries, car booking administration, general office administration, printing requests, sending office alerts, data entry, managing confidential data, working with Shared Services, communication skills, professional development.
• Use communication effectively – appropriate style and approach.
• Enhance own performance – manage resources and professional development.
• Accept reasonable alterations and additional tasks of similar level.

Essential Experience and Qualifications

• Experience of providing a wide range of business service support activities.
• Previous administrative experience.
• NVQ Level 2 or equivalent, RSA III (or equivalent), or CLAIT Advanced.
• IT skills: Microsoft Word, Excel, Outlook, PowerPoint (or equivalent). Knowledge of Lotus Notes acceptable.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after 5 years; pro‑rata for part‑time.
• Public holidays.
• Pension: Local Government Pension Scheme (LGPS) via Greater Manchester Pension Fund.
• Training: Extensive range of staff development and training opportunities.
• Flexible working: Hybrid arrangement where suitable; part‑time, job share and flexible patterns.
• Family-friendly policies: reduced hours, job share, flexibility.
• Paid parental leave: paternity, adoption, maternity.
• Free annual sight tests for computer‑screen users.
• Other benefits: voluntary benefits, retail vouchers, discounts, childcare support.

Equality, Diversity and Inclusion

All candidates are subject to security and identity checks prior to taking up post. MoJ is an equal opportunity employer. All policies and further information will be discussed at the time of offer and subject to the Civil Service Code and applicable law.