At a Glance
- Tasks: Support change implementation and collaborate with teams to enhance justice delivery.
- Company: Join HM Courts & Tribunals Service, dedicated to serving justice in the UK.
- Benefits: Flexible working hours, competitive leave, and extensive training opportunities.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make a real difference in people's lives while driving impactful change.
- Qualifications: Customer-focused mindset and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
This vacancy is only available to existing Civil Servant employees and employees of accredited non‑departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.
General Information
- Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
- Location: London
- Closing Date: 22-Jun-2026
- Post Type: Permanent
- HEO Number of jobs available: 2
- Reserve List: 12 Months
- Job ID: 18495
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About your role
Your role will support the delivery of change implementation across a portfolio of work, through proactive, close collaboration with central projects, change leads and regional operational leads, to prepare the business for the impact of the changes and safely manage and implement change. You will support the implementation and planning of change activity, using the standard toolkit and frameworks providing a bridge between the project and the business users to ensure that activities are supported and delivered to enable the business to implement the agreed change and realise the business benefits.
Acting as a champion for change, you will support capability building using continuous improvement tools and techniques, alignment to the Government Online Skills Tool (GOST) and role‑model the use of appropriate standard change tools and templates to support standardisation and the consistent implementation and embedding of change to build the professionalisation of business change as a service. You will be part of a flexible resource pool which will be deployed across projects in line with HMCTS priorities and demand. Reporting directly to the SEO Business Change Manager, you will work collaboratively across the Integrated Change function and across the organisation to deliver business change.
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
About you
Are you a hands‑on change agent with the ability to engage with people at all levels to effect and support the delivery of change? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all stakeholders to support delivery of change initiatives that drive the development, standardisation and professionalisation of the End‑to‑End Integrated change function, to help establish and embed specialist change roles across the organisation and build change capability.
Driven by your enthusiasm to provide excellent services through change and continuous improvement, you know that building and utilising effective trusted relationships and networks with stakeholders across HMCTS including Judiciary and peers and actively encouraging contributions, involvement, and feedback from a broad and diverse range of staff who will be affected by the change, to maintain an environment that engages, using their feedback and insight, is vital to drive changes and or improvements to the future design of the technology and/or business process.
If you are ready to take on a challenging and rewarding role with real purpose apply today. The role can accommodate a hybrid approach, postholders will be subject to the current policy for hybrid working and required to work in the office for 60% of their time.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation), a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO).
The MoJ offers a range of benefits: Annual leave is 25 days on appointment and will increase to 30 days after five years’ service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part‑time and job share posts will be calculated on a pro‑rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
Business Change Support employer: Ministry of Justice
HM Courts & Tribunals Service (HMCTS) is an exceptional employer dedicated to public service, offering a supportive work culture that values flexibility and employee well-being. With opportunities for professional growth through extensive training and development, employees can thrive in a collaborative environment focused on delivering meaningful change in the justice system. Located in the heart of London, HMCTS provides a unique chance to contribute to impactful work while enjoying a range of benefits, including generous leave policies and family-friendly arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Business Change Support
✨Tip Number 1
Network like a pro! Reach out to colleagues and connections within HMCTS or related fields. A friendly chat can lead to insider info about the role and even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by researching the latest changes in the justice system. Show us that you're not just passionate about the role but also informed about the challenges and opportunities in the sector.
✨Tip Number 3
Practice your communication skills! As a Business Change Support Officer, you'll need to engage with various stakeholders. Mock interviews with friends or mentors can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Change Support
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who will be reading your application. Tailor your language and examples to resonate with the values and mission of HMCTS. Show us that you get what it means to deliver justice!
Be Specific and Relevant:When detailing your experience, focus on specific examples that highlight your skills in change management and customer service. We want to see how you've made a difference in previous roles, so don’t hold back on the details!
Show Your Enthusiasm:Let your passion for public service shine through! Use your application to convey why you're excited about this role and how you can contribute to making a positive impact within HMCTS. We love seeing genuine enthusiasm!
Proofread and Polish:Before hitting submit, give your application a thorough read. Check for typos, grammatical errors, and clarity. A well-presented application shows us that you care about the details and are serious about the opportunity. Remember, we’re all about excellence!
How to prepare for a job interview at Ministry of Justice
✨Know Your Change Tools
Familiarise yourself with the standard change tools and frameworks mentioned in the job description. Be ready to discuss how you've used these in past roles or how you would apply them in this position. This shows you're not just a fit for the role, but that you understand the processes involved.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with stakeholders at various levels. Highlight your ability to build trusted relationships and gather feedback, as this is crucial for supporting change initiatives. Think about specific instances where your communication skills made a difference.
✨Demonstrate Your Customer Focus
Since the role is customer-focused, come equipped with examples that showcase your commitment to delivering excellent service. Discuss how you've put users' needs first in previous projects and how you plan to do the same in this role.
✨Show Your Flexibility
Be prepared to discuss your adaptability and willingness to work across different projects and teams. The job requires a flexible approach, so share experiences where you've successfully navigated changing priorities or worked in diverse environments.
