Business Analyst - Legal Aid Agency

This role provides enterprise-level business analysis to shape the design of transformation across the Legal Aid Agency. You will lead the analysis of complex services, processes and operating models end-to-end, ensuring that strategic design decisions are grounded in robust, system-wide insight.

Key Responsibilities

• Lead analysis of end-to-end business processes across services and functions, establishing a clear understanding of how the organisation operates as a system.
• Own the development of current-state (as-is) views where required to support strategic design decisions.
• Identify and articulate systemic pain points, inefficiencies, risks and dependencies that must inform transformation.
• Lead analytical input into the development of future-state operating models and service designs.
• Work in partnership with service design, policy, operations and digital colleagues to shape and evaluate alternative design options, assess feasibility, risks and impacts across the system, and define implications for roles, skills, controls and assurance.
• Ensure that future-state designs are grounded in a realistic understanding of organisational complexity.

Strategic Decision Support and Option Analysis

• Lead the production of structured analysis to inform senior decision-making, including impact assessments (operational, financial, assurance, people) and trade-off analysis across competing priorities.
• Provide clear, evidence-based recommendations and challenge to senior stakeholders and governance forums.
• Ensure analytical outputs are proportionate, timely and tailored to decision needs.

Cross-Portfolio Coherence and Insight

• Own identification of cross-cutting themes, duplication and interdependencies across the transformation portfolio.
• Ensure alignment between individual change initiatives and overall design intent.
• Maintain a system-wide view of how change impacts the organisation, enabling coherent and sustainable transformation.

Leadership, Collaboration and Influence

• Act as a senior analytical leader within the Transformation function, setting expectations for high-quality, outcome-focused analysis.
• Work directly with G6 and senior stakeholders to shape problem definition and strategic direction.
• Influence and challenge constructively across organisational boundaries, including digital, policy and operational teams.
• Provide leadership to the wider analytical community, sharing insight, setting standards and supporting capability development.
• Foster a collaborative and inclusive environment where diverse perspectives inform better decision-making.

Essential Knowledge, Experience and Skills

• Strong experience leading analysis of complex services, processes or operating models within large and/or complex organisations.
• Proven ability to frame ambiguous problems, structure analysis and develop clear, evidence-based recommendations that influence senior decision-making.
• Experience shaping or influencing strategic decisions, beyond delivery-level analysis.
• Ability to develop and communicate end-to-end operating model insight, considering processes, people, governance and risk.
• Experience producing high-quality analytical products (process maps, options appraisals, impact assessments), tailored to senior audiences.
• Strong stakeholder engagement and influencing skills, including the ability to challenge constructively and build alignment across diverse groups.
• Ability to operate effectively in complex, ambiguous and evolving environments, managing competing priorities while maintaining momentum.

Desirable Knowledge, Experience and Skills

• Proven experience within the public sector, justice, or highly regulated settings.
• Demonstrated ability to work collaboratively alongside service design, policy, and digital teams.
• Understanding and familiarity with transformation, operating model, or service redesign initiatives.

Interview / Assessment Process

Interview will assess strengths, behaviours and experience. Behaviours include Seeing the Big Picture, Communicating and Influencing, Working Together, and Changing and Improving. Strengths and experience will also be reviewed.

Our LAA Commitment to Diversity and Inclusion

As a Disability Confident organisation, we offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. We are committed to building an inclusive organisation that reflects and understands the needs of the diverse society we serve. We welcome diversity across gender, age, race, disability, sexual orientation, etc. Candidates may request reasonable adjustments to the recruitment process.

Civil Service Nationality Rules

• Nationals of Commonwealth countries who have the right to work in the UK.
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under EUSS.
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS before 31 December 2020.

Support and Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years’ service.
• Paid paternity, adoption and maternity leave.
• Pension: Civil Service choice of pension schemes.
• Training: extensive range of training and development opportunities.
• Networks: employee-run networks for minority ethnic origin, disabilities, caring responsibilities, women, and LGBT+ employees.