At a Glance
- Tasks: Support court proceedings and provide excellent customer service to users and judiciary.
- Company: Join the Ministry of Justice, committed to diversity and inclusion.
- Benefits: Enjoy 25 days annual leave, flexible working options, and training opportunities.
- Other info: Flexible working patterns available, with great career growth potential.
- Why this job: Make a real difference in the justice system while developing valuable skills.
- Qualifications: Strong customer service, digital skills, and ability to handle sensitive information.
The predicted salary is between 24000 - 28000 £ per year.
Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management. The role is primarily based within the courtroom, supporting the smooth running of court proceedings, and includes administrative duties throughout the post.
Responsibilities
- Progress cases through the court/tribunal system.
- Prepare papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information and accurately closing outcomes.
- Create and update records digitally, interpreting information accurately required on a court file.
- Communicate with the public, judiciary, other court and tribunal users and representatives of other agencies and organisations.
- Serve as the first point of contact for court users, meeting members of the public who may include vulnerable witnesses and their legal representatives.
- Prepare court and hearing rooms, ensuring the court runs efficiently.
- Adapt to a varied workload, effectively carry out a variety of duties, and maintain high standards of service delivery.
Working Hours and Flexible Working
Standard full‑time working hours are 37 hours per week (Monday to Friday). The Ministry of Justice welcomes part‑time, flexible and job‑sharing working patterns where they meet the demands of the role and business needs. Minimum hours for part‑time positions may be 30 hours per week over five days. Flexible arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
Skills and Qualifications
- Customer service skills and the ability to work in a service‑led customer‑facing environment.
- Digital and administrative skills with excellent attention to detail.
- Strong communication and organisational skills, comfortable communicating confidently in person, over the telephone, digitally and in written form.
- Resilience and empathy to deal with sensitive information and situations.
- A team player able to work collaboratively and flexibly to deliver business objectives.
Equal Opportunity and Equality Policies
The Civil Service is committed to attract, retain and invest in talent wherever it is found. The Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy are available to all applicants. The 'Making the Civil Service a Great Place to work for veterans' initiative offers a guaranteed interview scheme for eligible former members of the Armed Forces.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years of service, with a scheme to buy or sell up to three days each year.
- Pension provision: choice of Civil Service pension schemes.
- Training and development opportunities from the Ministry of Justice.
- Family‑friendly policies, including options for reduced hours or job share.
- Flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Childcare support, including alternative government childcare schemes.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Operational Support Officers in Burnley employer: Ministry of Justice
The Ministry of Justice is an exceptional employer, offering Operational Support Officers a dynamic work environment within the courtroom that prioritises excellent customer service and administrative support. With a strong commitment to employee growth through training and development opportunities, alongside flexible working arrangements and family-friendly policies, the Ministry fosters a supportive culture that values diversity and inclusion, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officers in Burnley
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Ministry of Justice, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Ministry of Justice and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Operational Support Officers in Burnley
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Ministry of Justice and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Ministry of Justice
✨Get to Know Public Sector Values
Before your interview with Ministry of Justice, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Ministry of Justice.
