At a Glance
- Tasks: Support court proceedings and provide essential administrative assistance.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Enjoy 25 days annual leave, pension options, and training opportunities.
- Other info: Flexible working arrangements available, with a focus on diversity and inclusion.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service skills and strong communication abilities are essential.
The predicted salary is between 24000 - 28000 £ per year.
Proud to serve. Proud to keep justice going.
About us
HMCourts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our role supports court users and colleagues within HMCTS, helping people access life‑changing justice. We seek individuals committed to public service and making a difference in people’s lives.
Your role
The role is based in the courtroom, supporting the smooth running of court proceedings. Administrative duties are also incorporated. You will contribute to overall operational, performance and service targets, progress cases through the court/tribunal system, and provide customer service and administrative support to HMCTS functions.
Responsibilities
- Prepare papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information accurately.
- Create and update records digitally, interpreting information required on a court file.
- Communicate with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
- Serve as the first point of contact for court users, meeting members of the public, which may include vulnerable witnesses and their legal representatives.
- Prepare court/hearing rooms and ensure courts run efficiently.
Qualifications and Experience
- Customer service skills and ability to work in a service‑led, customer‑facing environment.
- Digital and administrative skills with excellent attention to detail.
- Strong communication and organisational skills – confident in person, telephone, digital and written communication.
- Resilience and empathy to handle sensitive information and situations.
- Team player, able to work collaboratively and flexibly to deliver business objectives.
Working Arrangements
Standard full‑time work is 37 hours per week (Monday to Friday). The role may offer part‑time, flexible or job‑sharing arrangements, with a minimum of 30 hours per week over five days. Hybrid working is available where business need allows; at least 60% of working time should be spent in an office within the UK.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas under current immigration rules. If you held a Skilled Worker visa before 22 July 2025, you may qualify. Applicants who have not held such a visa must secure the right to work in the UK before applying.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years of service.
- Pension: choice of civil‑service pension schemes.
- Training and development opportunities.
- Free annual sight tests for employees using computer screens.
Diversity and Inclusion
MoJ is a Disability Confident employer, committed to providing opportunities for disabled candidates and supporting reasonable adjustments throughout the recruitment process. Multiple employee networks support diversity and inclusion within the workforce.
Eligibility
Applicants must hold the right to work in the UK. Eligible nationalities include:
- UK nationals
- Nationalities of the Republic of Ireland
- Commonwealth nationals who have the right to work in the UK
- EU, Switzerland, Norway, Iceland or Liechtenstein nationals and their settled or pre‑settled family members under the EUSS
- Individuals with limited or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals and certain family members with accrued right to work in the Civil Service
Recruitment Principles
Recruitment is by merit on the basis of fair and open competition. As a Disability Confident employer, MoJ offers an interview to disabled candidates meeting the minimum selection criteria.
Operational Support Officer in Burnley employer: Ministry of Justice
HM Courts & Tribunals Service (HMCTS) is an exceptional employer dedicated to public service, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements, comprehensive training opportunities, and a commitment to diversity and inclusion, HMCTS empowers its staff to make a meaningful impact in the lives of court users while enjoying a fulfilling career in a vital sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer in Burnley
✨Dive into Local Government Events
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We think you need these skills to ace Operational Support Officer in Burnley
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Ministry of Justice and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Ministry of Justice
✨Get to Know Public Sector Values
Before your interview with Ministry of Justice, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Ministry of Justice.
