At a Glance
- Tasks: Deliver engaging ICT training and support to NPS staff across various locations.
- Company: Join the Ministry of Justice, a dynamic and inclusive workplace.
- Benefits: Enjoy competitive salary, generous leave, and a strong pension scheme.
- Other info: Flexible working options available, with opportunities for career growth.
- Why this job: Make a real difference by empowering others with essential ICT skills.
- Qualifications: Experience in ICT support and a passion for teaching are essential.
The predicted salary is between 35640 - 43560 £ per year.
This non-operational NPS Division based ICT Support team provides ICT 2nd Line Support and ICT Training to the NPS staff located within the Division. Based in the Divisional Business Support Hub and part of the NPS ICT team, with a matrix line into the HMPPS C&ICT who own and set the national ICT related working practices, policies - the NPS Div. ICT Support Team are responsible for implementation and support within the Division. The Divisional ICT Support Team also provide the local “intelligent hands” support for the HMPPS ICT Service.
The jobholder provides effective ICT Training service to users across the Division covering legacy local Probation Trust applications, National Offender Management Systems, MS Office and other user productivity tools and software. Assists in the development of learning material and courses. Delivers IT training, workshops, and presentations to the NPS users at all levels. Working collaboratively with the Division’s Practice Training team to train and support NPS users on the NPS Way of Working and related processes and policies. Actively contributes to testing activities of new systems and system changes. Provides ICT Training support to Assistive Technology (AT) users.
The jobholder provides effective second line interface with users seeking IT support, updating and tracking incidents and complaints, keeping customers advised on request status and progress. Makes second more detailed assessment of requests, attempts to resolve simple issues or escalate to the appropriate service support staff. Provides ad hoc support to users on the operation and use of the various standard software packages. Troubleshoots hardware/software problems as notified by the users, such as equipment malfunction, software bugs or system errors. Advises users on and deals with their queries about the front-end applications, ensuring that users are familiar with the equipment operating procedures by giving instructions when necessary.
Responsibilities include:
- Monitor all Team Mailboxes and Service Desk Queues for incoming requests and progress appropriately.
- Responsible for ICT Housekeeping system checks, system & User administration, housekeeping services including backup & recovery of data.
- Operates the computer systems and peripheral equipment in accordance with operating instructions, monitors system performance.
- Installs software and software upgrades.
- Liaises with HMPPS ICT staff and suppliers staff to resolve problems.
- Ensures proper logging and timely escalation of customers’ requests for support, keeping customers advised on request status and progress.
- Governed by the NPS-CRC Reciprocal Support agreements, the Div. ICT Support Team also provide ICT Training and Support services to CRC staff within the Region.
- As the operational support arm of HMPPS C&ICT, the job holder will be required to provide ICT Support and Training to Probation staff within other Divisions.
The job holder is required to be flexible regarding the location of the work when required.
Essential Experience includes:
- Knowledge and a good understanding of the HMPPS Applications, - National Delius, OASys, and IAPS.
- Awareness and basic knowledge of Prison NOMIS.
- Experience in ICT Support Team duties or similar role.
- IT literate with above average knowledge of MS Office products (Word, Excel, PowerPoint, Lotus Notes Email).
Additional Information:
- The MoJ offers Hybrid Working arrangements where business need allows.
- Standard full time working hours are 37 hours per week excluding breaks which are unpaid.
- HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs.
21633 - ICT Trainer- Kent, Surrey & Sussex in Brighton employer: Ministry of Justice
The Ministry of Justice is an exceptional employer, dedicated to transforming lives through education and vocational training. With a strong emphasis on supportive relationships and personal development, employees benefit from a collaborative work culture that prioritises safety and security while offering opportunities for professional growth and meaningful impact in the community. Working in this role not only allows you to make a difference but also provides a unique chance to contribute to the rehabilitation and resettlement of individuals in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land 21633 - ICT Trainer- Kent, Surrey & Sussex in Brighton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ministry of Justice values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ministry of Justice might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ministry of Justice!
✨Direct Apply to Ministry of Justice
Let's not forget to apply directly through the Ministry of Justice website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 21633 - ICT Trainer- Kent, Surrey & Sussex in Brighton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ministry of Justice.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ministry of Justice. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ministry of Justice
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
