Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage visit bookings and assist families of prisoners with inquiries.
- Company: HMP Norwich, a secure and supportive environment.
- Benefits: Stable job with opportunities for personal growth and development.
- Other info: Join a dedicated team in a meaningful role with career advancement potential.
- Why this job: Make a difference by facilitating important connections for families and prisoners.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 24000 - 28000 £ per year.
This is an administrative job in an establishment.
The job holder will process all visit applications and bookings in a timely and professional manner, maximizing the number of visits booked per session so that all prisoners are able to use their allocation of Visiting Orders. This is a non‑operational job with no line management responsibilities.
Responsibilities, Activities and Duties:
- Be the first point of contact for families/friends of prisoners and official visitors including solicitors, police, probation, etc., and be responsible for informing them of all visiting procedures for the establishment.
- Receive telephone calls and e‑mails from visitors booking a time/date to visit, enter the visit onto the booking system, send out visiting orders and ensure these are valid at the time of booking.
- Produce and distribute visit lists in advance of all sessions and safeguarding lists for visits, switchboard and visits centre.
- Ensure that public protection and security information is kept up‑to‑date and relevant on the booking system.
- Monitor for any alerts identified for prisoners and their visitors to ensure safety of all concerned and raise issues around under‑age visitors, informing security of any issues.
- Undertake initial work to arrange visits for disabled visitors and special‑circumstance visits (e.g., bereavement).
- Provide information to outside agencies when requested, such as the assisted prison visits scheme.
- Undertake other administrative tasks, including:
- Providing administrative assistance in the area of work.
- Maintaining an accurate filing system for the area of work.
- Responding to queries relating to the area of work, redirecting where required.
- Operating the switchboard appropriately by identifying the caller’s needs and ensuring all messages are communicated to the appropriate parties.
The duties and responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re‑examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
17427 - Support Services Administrator - Visits Booking - HMP Norwich in Brighton employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17427 - Support Services Administrator - Visits Booking - HMP Norwich in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in similar roles or at HMP Norwich. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the establishment's values and procedures. We want you to show that you understand the importance of the role and how it impacts the lives of prisoners and their families.
✨Tip Number 3
Practice your communication skills! As the first point of contact, you'll need to be clear and professional. Role-play with a friend to get comfortable handling different visitor scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 17427 - Support Services Administrator - Visits Booking - HMP Norwich in Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Services Administrator role. Highlight your relevant experience in administration and customer service, especially any work involving booking systems or dealing with sensitive information.
Showcase Your Communication Skills: Since you'll be the first point of contact for visitors, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your application to show us you can handle inquiries effectively.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any errors and ensure all information is accurate. This will reflect your ability to maintain an organised filing system and manage bookings efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us promptly and you’ll have access to all the necessary information about the role and our organisation.
How to prepare for a job interview at Ministry of Justice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Support Services Administrator. Familiarise yourself with the booking procedures and the importance of maintaining security and public protection information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As the first point of contact for visitors, strong communication skills are essential. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to simulate the interview environment, focusing on how you would handle queries from families or official visitors.
✨Showcase Your Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss examples from your past experiences where you've successfully managed multiple tasks or maintained accurate records. Highlight any experience you have with administrative systems or booking processes to demonstrate your capability.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the establishment's visiting procedures or how they handle special circumstances. This not only shows your interest but also helps you gauge if the role is the right fit for you.