Descriptions & Requirements
Proud to serve. Proud to keep justice going.
Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.
Your role
- Lead and manage the administrative team, prioritising and organising work to meet objectives.
- Ensure excellent customer service and operational performance.
- Collect and analyse performance data, conduct reviews, recommend improvements and manage implementation of new initiatives and legislation.
- Support team wellbeing and motivation.
Your skills and experience
- Ability to motivate and support your team to deliver excellent customer service and effective performance.
- Experience in an administrative role in a customer-focused environment.
- IT proficiency with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
Working arrangements
Standard full‑time working hours are 37 hours per week. Part‑time, flexible and job‑sharing patterns are accepted where they meet the demands of the role and business needs. A minimum of 30 hours per week is required.
Hybrid working may be available on a non‑contractual basis, with a minimum of 60% of hours spent in an office; arrangements are discussed and agreed with the successful candidate.
Vacancy details
Location: Bradford, Yorkshire and the Humber.
Closing date: 06-Jul-2026.
Job ID: 19053.
Travel
Occasional travel to other National Service sites may be required.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas. If you have held a Skilled Worker visa before 22 July 2025, you may be considered. You must ensure you have a valid right to live and work in the UK.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years.
- Leave buy/sell up to three days per year.
- Public holidays and a privilege day.
- Paid paternity, adoption and maternity leave.
- Pension: choice of civil service schemes.
- Training and development opportunities.
- Family-friendly policies, flexible benefits, childcare support, free annual sight tests.
Civil Service Nationality Rules
- Nationals of Commonwealth countries with the right to work in the UK.
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre-settled status.
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members who have applied for settled or pre-settled status.
- Individuals with limited or indefinite leave to remain who were eligible for EUSS before 31 Dec 2020.
Recruitment notes
We recruit by merit on the basis of fair and open competition. If you believe the process has breached the recruitment principles, you may raise a formal complaint to the Civil Service Commission.
