At a Glance
- Tasks: Provide essential customer service and administrative support in a court environment.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice in England and Wales.
- Benefits: Flexible working options, supportive team culture, and opportunities for personal growth.
- Other info: Full-time role with potential for part-time and flexible hours.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong customer service skills and ability to handle sensitive information.
The predicted salary is between 24000 - 28000 £ per year.
Proud to serve. Proud to keep justice going. Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.
About us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
Your role: Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi‑task and effectively carry out a variety of duties, which will include:
- Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
- Creating and updating records digitally, interpreting information accurately required on a court file.
- Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
- When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.
- Prepare court/hearing rooms, as well as ensuring the court runs efficiently.
Your knowledge, skills and experience:
- Customer service skills; ability to work in a service‑led customer‑facing environment.
- Digital and administrative skills; with excellent attention to detail.
- Communication and organisational skills.
- Able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver business objectives.
Further details: These operational roles are customer‑facing, requiring successful applicants to be office‑based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part‑time working will be considered, however due to the nature of the role the minimum we could consider is 30 hours per week. This post is based at Bradford IAC (Immigration & Asylum Chamber), Bradford Immigration, Phoenix House, Rushton Avenue, Thornaby, BD3 7BH. Requests for virtual interviews and alternate dates will only be considered in exceptional circumstances or as part of a reasonable adjustment.
Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
18036 - Operational Support Officer in Bradford employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on being an exceptional employer dedicated to public service and making a meaningful impact in people's lives. Our supportive work culture fosters collaboration and flexibility, offering various working patterns to accommodate individual needs while ensuring the efficient delivery of justice. With opportunities for professional growth and development, particularly in our Bradford location, we invite passionate individuals to join us in serving the community and upholding the values of justice.
StudySmarter Expert Advice🤫
We think this is how you could land 18036 - Operational Support Officer in Bradford
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of an Operational Support Officer. This way, when you get that interview, you can show off your knowledge and passion for delivering justice.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with court users and the judiciary, being able to express yourself clearly and confidently is key. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Show your customer service chops! Think of examples from your past experiences where you've gone above and beyond for customers. This will help you stand out as someone who truly cares about making a difference.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure we get your details and can consider you for this important role.
We think you need these skills to ace 18036 - Operational Support Officer in Bradford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped others and made a difference, especially in a public-facing role like this one.
Be Detail-Oriented:Since you'll be handling sensitive information and preparing important documents, it's crucial to demonstrate your attention to detail. Use specific examples in your application to show how you've excelled in this area.
Communicate Clearly:Your written communication skills are key for this role. Keep your application clear and concise, and make sure to convey your thoughts effectively. We appreciate straightforwardness!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applicants. We can’t wait to hear from you!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of an Operational Support Officer. Familiarise yourself with the court and tribunal system, and think about how your skills can contribute to providing excellent customer service and administrative support.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare examples that highlight your experience in delivering exceptional customer service. Think about situations where you've dealt with sensitive information or challenging customers, and be ready to discuss how you handled those scenarios.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer about their communication processes within HMCTS.
✨Emphasise Teamwork and Adaptability
Being a team player is essential for this position. Prepare to discuss your experiences working collaboratively in a team environment and how you've adapted to changing circumstances. Highlight any specific instances where your flexibility made a positive impact on your team's performance.
