Senior Operational Support Manager - East Midlands in Boston

Working at the direction of the Head of Operational Function, the post holder will be deployed to a variety of roles in order to provide strategic support.

To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU). To represent the Head of LDU Cluster with external agencies, stakeholders and staff as appropriate.

Responsibilities, Activities & Duties

• Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management, etc.
• Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
• Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as grievance, discipline, capability, complaints, etc.
• Responsible for the professional development of cluster staff.
• Responsible for developing and deploying the Cluster Training Needs Analysis.
• Ensure effective cluster employee recruitment and induction.
• Act as cluster lead for performance & quality.
• Act as cluster lead for audits and inspections.
• Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
• Responsible for the management of the Business Manager and the administrative support functions within the cluster.
• Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy.
• Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings.
• In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary (e.g., authorising the recall of offenders to prison).
• Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary.
• Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
• Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.
• Senior Management responsibility for forests, buildings and maintenance activities within the cluster.
• Demonstrate pro‑social modelling skills by consistently reinforcing pro‑social behaviour and attitudes and challenging anti‑social behaviour and attitudes.
• Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies.
• Work within the aims and values of NPS and HMPPS.

The duties/responsibilities listed above describe the post at present and are not exhaustive. The post holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re‑examination under job evaluation and shall be discussed in the first instance with the post holder.

Behaviours

• Working Together
• Delivering at Pace
• Communicating and Influencing
• Managing a Quality Service
• Changing and Improving

Significant experience at middle manager level, including the management of staff. Experience of monitoring performance in area of responsibility against predetermined targets, setting local targets and effecting necessary improvements. Experience of budgetary control including procurement. Experience of managing relationships including working with key local agencies and stakeholders. Evidence of preparing high level written reports to a good standard.

Technical Requirements

A qualification in one of the following areas:

• Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.
• A qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.
• Diploma in Probation Studies.
• Diploma in Social Work (with Probation Option).
• CQSW (with Probation Option).

Knowledge of the wider criminal justice system.

Civil Service Nationality Rules

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the EUSS
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Security Checks

DBS Standard