POAS - Team Leader (Twilight) in Birmingham

Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

Business: Office of Public Guardian (OPG), Power of Attorney Services (PoAS), Operations Directorate.

Location: Victoria Square House, Birmingham (with occasional travel to OPG offices in Embankment House, Nottingham)

Grade: Executive Officer (EO)

Contract Type: Permanent

Minimum Hours: 37 Hours – Full Time

Salary: £29,303 minimum – Staff are awarded an extended working hours allowance for Twilight hours.

Team Leadership Role

The role advertised is for a Team Leader on Twilight shift with direct line management of a team of administration officers within POAS, based in Birmingham. The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements. The Twilight shift runs from 2pm until 10pm fixed hours which you will be expected to provide management cover for. Administrative Officer workers on your team will start from 4pm. This role offers hybrid working with a minimum of 60% working onsite and is dependent on business needs.

Duties and Responsibilities

• You will ensure staff achieve Minimum Performance Expectations agreed in your area and quality target of 95%.
• You will perform regular dip sampling/quality checks of your team’s stat sheets/work, providing feedback, monitoring and reducing downtime.
• You will work with other Team Leaders to review processes, make recommendations for improvements to enhance the customer experience contributing to continuous improvement opportunities.
• You will organise, lead and participate in team meetings, developing working relationships across your department, POAS, Operations directorate and wider OPG.
• You will act as a role model for staff, demonstrating behaviours within the MOJ Leadership statement and OPG values.
• You will proactively manage the team’s wellbeing by engaging with staff regularly and supporting contributing to wider engagement plans.
• You will be clear, honest, transparent in your communication and leadership, making decisions that involve the relevant people at the right time.
• You will manage your team within the office and remotely, providing support and guidance to help them continue to perform their roles in a safe environment.
• You will regularly review operational processes in your area and identify areas for improvement, supporting your teams through change.
• You will develop your staff ensuring they receive the appropriate training and support for their job role.
• You will take responsibility for your own learning and development with the support and guidance from your line manager.
• You will promote and implement diversity and equality of opportunity in all areas of work supporting initiatives within the organisation.
• You will have a good knowledge of HR policies where you will identify poor performance, attendance and conduct issues taking action as appropriate in accordance with MOJ policy, whilst also recognising positive performance using reward and recognition schemes.
• You will contribute to the development of business transformation finding ways to be efficient, flexible and exploiting digital channels.
• You will take responsibility for the health and safety of others and abide by relevant Health and Safety Procedures and policy.
• You may be asked to undertake ad‑hoc projects as agreed with Unit and Delivery Managers in line with the skill set of this post.

Essential Skills and Experience

• Show pride and passion for your work and positive, inclusive engagement with your team.
• Proactively role model and promote an inclusive workplace, promptly dealing with inappropriate language and behaviours when they arise, including any instances of discrimination or misconduct. (Lead criteria)
• Ability to demonstrate active & inclusive engagement to lead a team.
• Ability to comprehend statistical data and make informed decisions.
• The ability to multi‑task, managing a varied workload, prioritising effectively and reacting quickly and calmly to changing circumstances.
• A proactive and inclusive approach to delivering under pressure and be willing and able to assist others where needed.
• The ability to communicate effectively with a broad range of stakeholders both orally and in writing.

Desirable Criteria

• Experience of using Microsoft computer packages i.e. Word, Excel, Outlook, MS Teams, OneNote, Presentations and PowerPoint.

Civil Service Nationality Rules

• Nationals of Commonwealth countries who have the right to work in the UK.
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS).
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the EUSS.
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020.