People Development Coach in Birmingham

Our Development Coaches play a critical role in the learning and training of our new starters. This role will enable you to demonstrate and develop your coaching and leadership skills. You will be responsible for helping new starters deliver excellent administrative support and customer service to service users, mediators, judiciary, and management, and for the ongoing onboarding training that new members of staff receive or that staff need when moving to new duties. The role will focus on the short to medium term needs of the learners.

Responsibilities

• Provide Leadership to the learners, visibly demonstrating and embedding the culture and ways of working for National Services in delivering service excellence across all jurisdictions.
• Business‑specific knowledge and experience to coach and advise learners on improvement in specific business areas.
• CIPD or internal qualification in coaching and training practice (desirable).
• People and communication skills to coach learners in increasing effectiveness in handling customer/user queries by telephone, email or webchat.
• Ability to judge capability, competence and potential in learners and adapt approach for different learners to ensure the best learning environment.
• Knowledge of learning resources and solutions to recommend to learners.
• Coaching skills to help learners understand and take responsibility for their own development, support them and provide guidance where necessary.
• Knowledge of HMCTS and National Services service standards to measure learner performance against these and provide support to improve where needed.
• Flexibility and adaptability to tailor coaching style to learners’ needs while still meeting business requirements.
• Resilience and authority to manage learners effectively, sometimes in challenging situations.

Qualifications

• Level of security checks required: DBS Basic.
• Business‑specific knowledge and experience to coach and advise learners on improvement in specific business areas.
• CIPD or internal qualification in coaching and training practice (desirable).
• People and communication skills to coach learners in increasing effectiveness in handling customer/user queries by telephone, email or webchat.
• Knowledge of HMCTS and National Services service standards to measure learner performance.

Working hours and hybrid working

The office is open Monday to Friday from 9am to 5pm. Standard full‑time working hours are 37 hours per week, with an expectation of flexibility to accommodate the needs of the business. The role is mainly office‑based, but non‑contractual hybrid working can be considered, with a minimum of 60% office time where feasible.

Visa and immigration

This role is not eligible for new Skilled Worker visas under the current immigration rules. Applicants must have held a Skilled Worker visa prior to the 22 July 2025 changes. Successful candidates must ensure they have and maintain the legal right to live and work in the Civil Service and the United Kingdom.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years of service; scheme to buy or sell up to three days leave each year.
• Public holidays plus one privilege day; pro‑rata for part‑time and job‑share posts.
• Pension: Choose from the Civil Service pension schemes.
• Extensive training and development opportunities.
• Employee networks for minority groups, women, LGBTQ+ and disabled employees.
• Family‑friendly policies: reduced hours, job share, voluntary benefits, retail vouchers.
• Childcare support, maternity, paternity and adoption leave.
• Free annual sight tests for employees using computer screens.

Equal opportunity statement

The Civil Service is committed to attract, retain and invest in talent wherever it is found. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. If you feel that the recruitment process has breached these principles, you are able to raise a formal complaint.