The Ministry of Justice's Office of the Public Guardian is seeking a Contact Centre Unit Manager to lead a small team responsible for high‑quality call handling and customer service in Birmingham and Nottingham. The role emphasises performance management, staff development and a proactive, innovative approach to service delivery.
You will oversee a team of Team Leaders and Administrative Officers, guide change initiatives, ensure customer experience remains central, and promote an inclusive
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Hybrid Contact Centre Unit Manager – Transformation Leader in Birmingham employer: Ministry of Justice
The Ministry of Justice is an exceptional employer, dedicated to transforming lives through education and vocational training. With a strong emphasis on supportive relationships and personal development, employees benefit from a collaborative work culture that prioritises safety and security while offering opportunities for professional growth and meaningful impact in the community. Working in this role not only allows you to make a difference but also provides a unique chance to contribute to the rehabilitation and resettlement of individuals in a dynamic environment.
