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- Tasks: Join a dynamic team to drive meaningful change and improve services for users.
- Company: Be part of the Office of the Public Guardian, a forward-thinking agency within the Ministry of Justice.
- Benefits: Enjoy flexible working hours, generous leave, and extensive training opportunities.
- Other info: Embrace a supportive and inclusive environment with excellent career growth potential.
- Why this job: Make a real impact by enhancing operational processes and user satisfaction.
- Qualifications: Strong communication skills and experience in change initiatives are essential.
The predicted salary is between 36000 - 60000 £ per year.
As a Continuous Improvement consultant at the Office of the Public Guardian (OPG), you will join a diverse and forward-thinking team dedicated to delivering meaningful change across the organisation. The team leads on projects that improve operational processes and enhance the services we deliver to our users. Working collaboratively with colleagues across OPG, you will support the design, implementation, and evaluation of evidence-based improvements that drive efficiency, quality, and user satisfaction.
Key responsibilities
- Work with the Continuous Improvement Team within POAS to ensure that those being impacted by change are involved and consulted to ensure change is introduced effectively.
- Be highly organised and able to work on multiple projects within a tight timescale.
- Manage project progress against agreed plans and ensure that outcomes are aligned to business needs.
- Support policy implementation for POAS and wider OPG Teams.
- Support a culture of evidence and user-based change across the business, working across all levels of teams and staff to analyse and understand performance.
- Support and contribute to the aims, objectives and performance of POAS and wider OPG Teams.
- Conduct process-mapping workshops to visualise process flows and interdependencies across teams.
- Work with internal teams to identify areas where business improvement is required.
- Identify and evaluate risk and benefits associated with change activity.
- Ensure that project documentation is maintained and kept up-to-date.
- Collate documents to report key achievements to the governance board.
- Continue to develop your own professional skills.
- Positively promote and implement diversity and equality of opportunity in all areas of work.
Agreed expectations
The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. This role may involve occasional travel to Nottingham Embankment House. The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full-time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Assessment and selection
We will assess your experience for this role via the following methods: Statement of Suitability, Interview stage assessments, Interview Dates (Interviews are expected to take place in the New Year; Mid-End January 2026). Behaviours: Changing and Improving, Communicating and Influencing, Seeing the Big Picture. Strengths will be assessed but these are not shared in advance.
Level of security checks required: DBS Standard. Lead criteria at sift stage will be: Excellent written and verbal communication skills, including the ability to engage, negotiate and willingness to challenge stakeholders when needed. Ability to work with minimal supervision and committed to give a high-quality performance in all aspects of the role. Ability to problem-solve through the collating and analysis of information. Experience of using Microsoft packages including Word, Excel, Outlook, Vision, Skype, Teams and other digital tools. Experience of implementing or being involved in a change initiative.
Desirable skills
- Knowledge of CI tools and how to apply them appropriately.
- Experience of conducting process-mapping workshops, identifying issues, risks and benefits.
- An understanding of Change Management methodologies and tools, e.g. Lean Six Sigma.
- Have a genuine interest in Continuous Improvement and to be looking to develop your career with us.
About OPG
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005. OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection. OPG is a fantastic place to work offering a range of development opportunities. We are a disability confident employer and are committed to developing a supportive and inclusive environment that reflects the diverse community we serve. OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
Equality, diversity and inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more, see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
The MoJ offers a range of benefits: Annual Leave – 25 days on appointment, increasing to 30 after five years. Additional paid time off for public holidays and a privilege day. Leave for part-time and job share posts will be calculated on a pro-rated basis. Pension – The Civil Service offers a choice of pension schemes. Training – The Ministry of Justice is committed to staff development and offers extensive training opportunities. Networks – The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed directly to senior management. Support – Family Friendly policies, flexible benefits, childcare vouchers, paid paternity, adoption and maternity leave, free annual sight tests, etc.
Complaints procedure
Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order: To Transformative Business Services (0345 241 5359 Monday to Friday 8am-6pm); To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk); To the Civil Service Commission (details available here).
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities.
Continuous Improvement consultant in Birmingham employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement consultant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Office of the Public Guardian on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to Continuous Improvement. We should focus on how we’ve used evidence-based improvements in past roles. It’s all about showcasing our problem-solving skills!
✨Tip Number 3
Don’t forget to ask questions during the interview! This is our chance to show we’re engaged and interested in the role. Questions about team dynamics or ongoing projects can really impress the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to highlight our relevant skills and experiences that align with the job description.
We think you need these skills to ace Continuous Improvement consultant in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Continuous Improvement consultant role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: When writing your Statement of Suitability, don’t just list your responsibilities. Instead, focus on specific achievements and how they contributed to improvements in previous roles. We love seeing evidence of your impact!
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your application reflects that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at Ministry of Justice
✨Know Your Continuous Improvement Tools
Familiarise yourself with Continuous Improvement methodologies like Lean Six Sigma. Be ready to discuss how you've applied these tools in past roles, as this will show your practical knowledge and commitment to driving efficiency.
✨Showcase Your Project Management Skills
Prepare examples of how you've managed multiple projects under tight deadlines. Highlight your organisational skills and ability to align project outcomes with business needs, as this is crucial for the role.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you've effectively engaged and consulted with stakeholders during change initiatives. This will illustrate your ability to influence and negotiate, which is key for a Continuous Improvement consultant.
✨Emphasise Evidence-Based Decision Making
Be prepared to talk about how you've used data to analyse performance and drive improvements. Show that you understand the importance of evidence-based changes and how they enhance user satisfaction.