At a Glance
- Tasks: Lead change initiatives and ensure successful adoption across the organisation.
- Company: Join the Legal Aid Agency, a key player in justice for England and Wales.
- Benefits: Competitive salary, flexible working options, and a commitment to diversity.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in people's lives through impactful change management.
- Qualifications: Experience in change management and effective communication skills required.
The predicted salary is between 42914 - 46182 £ per year.
General Information
- The national salary range is £42,914 - £46,182, London salary range is £49,325 - £53,081. Salary depends on base location.
- Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
- Location: Birmingham, Brighton and Hove, Bristol, Cambridge, Cardiff, Jarrow, Leeds, Liverpool, London, Manchester, Nottingham
- Region: East Midlands, East of England, Greater Manchester, London, North East, North West, South East, South West, Wales, West Midlands, Yorkshire and the Humber
- Closing Date: 07-Jul-2026
- Post Type: Detached Duty, Loan
- Reserve List: 12 Months
- Job ID: 19174
About The Legal Aid Agency
The Legal Aid Agency is an executive agency of the Ministry of Justice (MoJ) responsible for administering criminal and civil legal aid to people in England and Wales.
Transformation
The Transformation portfolio drives simplification of legal aid delivery, improving experiences for applicants, providers and LAA staff.
Transformation Team
Established in May 2020, the team leads the organisation's transformation through innovation, collaboration and inclusion, working with business change and project delivery experts and partners across the agency and government.
Portfolio spans:
- Front‑line operational teams
- Policy design and implementation
- Digital systems and data
- External providers and partners
Job Summary
The Change Manager is accountable for leading the people side of change to ensure organisational initiatives deliver the intended outcomes. The role applies a structured, evidence‑based change management approach, focusing on individuals' experience, adoption and sustaining change.
Key Responsibilities
- Lead the People Side of Change: Apply a structured change management approach, diagnose impacts and readiness, design and own proportionate change strategies and plans.
- Drive Adoption, Usage and Proficiency: Define success, manage resistance, monitor adoption and adjust interventions.
- Enable Leaders, Sponsors and Managers: Coach senior sponsors, equip line managers and advise on leadership behaviours.
- Integrate Change with Delivery: Partner with project, product and delivery colleagues, run change readiness assessments and influence delivery decisions.
- Assure Benefits Realisation and Sustainability: Support transition to business as usual, contribute to benefits realisation and capture learning.
Essential Knowledge, Experience and Skills
- Planning, coordinating or delivering change activity in a complex organisation.
- Assess impacts, risks, dependencies and readiness, using evidence to inform decisions.
- Experience working with a wide range of people, including senior leaders and operational colleagues.
- Effective communication of complex information to varied audiences.
- Producing clear, high-quality plans, reporting or governance material.
- Managing multiple priorities in a fast‑paced environment with accuracy.
- Supporting adoption, implementation or continuous improvement of new ways of working.
Desirable Knowledge, Experience and Skills
- Recognised change management qualification (e.g., Prosci) or comparable training.
- Experience in a portfolio, programme, project or transformation setting.
- Experience applying recognised change management or continuous improvement approaches.
- Supporting governance forums and preparing reporting for senior colleagues.
- Experience working with digital, operational or policy teams.
Our LAA Commitment to Diversity and Inclusion
We are a Disability Confident organisation and offer guaranteed interviews to candidates with a disability. Diversity and inclusion are key to the LAA's values. We seek to understand and embrace diversity, and promote inclusion within teams.
Reasonable Adjustments
If you have a disability or long‑term condition requiring adjustments during the recruitment process, please indicate this in your application or contact LAARecruitment@justice.gov.uk.
Complaints Procedure
Complaints about the recruitment activity can be directed to LAARecruitment@justice.gov.uk and are responded to within 10 working days.
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager - Legal Aid Agency in Birmingham
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We think you need these skills to ace Change Manager - Legal Aid Agency in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Ministry of Justice and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Ministry of Justice
✨Get to Know Public Sector Values
Before your interview with Ministry of Justice, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Ministry of Justice.
