At a Glance
- Tasks: Support the Office of Public Guardian by delivering high-quality customer service and managing information systems.
- Company: Join a diverse and inclusive team at the Office of the Public Guardian.
- Benefits: Permanent contract with opportunities for personal development and a supportive work environment.
- Other info: Flexible working environment with a focus on teamwork and career growth.
- Why this job: Make a real difference in people's lives while developing your skills in a meaningful role.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 24000 - 28000 € per year.
Role: Administration Officer – Office of Public Guardian (OPG)
Location: Victoria Square House, Birmingham
Grade: AO, Contract: Permanent
Organisational Overview
The Office of the Public Guardian (OPG) is an Executive Agency of the Ministry of Justice that protects people in England and Wales who may not have the mental capacity to make decisions about their health and finance. OPG registers lasting powers of attorney (LPA), enduring powers of attorney (EPA) and supervises court‑appointed deputies. OPG is committed to a diverse and inclusive workplace and is a Disability Confident employer.
Team Overview
The Power of Attorney Services (POAS) processes incoming applications, meeting service levels and performance indicators within the Operations directorate.
Duties and Responsibilities
- Support and contribute to meeting department business‑plan targets and deliver high‑quality customer service.
- Maintain accurate case records, manage information systems, provide timely updates and submit required statistics.
- Identify and implement improvements to enhance customer experience and promote smarter working.
- Participate in team meetings and develop working relationships across the organisation.
- Act as a role model of the MoJ Leadership Statement, demonstrating flexibility, support, good time‑management and prioritisation.
- Communicate clearly, honestly and transparently with customers via telephone, email or letter and, where appropriate, with other teams.
- Handle inbound telephone calls in a helpline environment, acting as the first point of contact.
- Maintain personal learning and development, working with line manager and adhering to HR policies.
Skills & Qualifications
- Proficient computer skills – Word, Excel, Outlook.
- Strong written and verbal communication, especially in telephony work.
- Prior experience delivering excellent customer service.
- Experience working in an operational delivery or compliance environment.
- Ability to work flexibly and take on varied responsibilities.
- Effective planning, organisation and time‑management skills.
Application Process
The recruitment uses the Civil Service Success Profile. Candidates must provide two 250‑word statements: Managing a Quality Service (Level 1 – Lead) and Working Together (Level 1).
Interview Process
Interview conducted remotely via MS Teams. Questions will focus on strengths, behaviours (Managing a Quality Service, Working Together), and experience of IT usage. Feedback will be provided only if the interview is attended.
Reasonable Adjustments
OPG recognises all applications on merit and will make reasonable adjustments throughout the selection process. As a Disability Confident employer, a guaranteed interview is offered to suitable disabled candidates.
EEO Statement
The Office of the Public Guardian is an equal opportunity employer. We welcome applications from all backgrounds, including those with disabilities, ethnic minorities and veteran status.
Administration Officer in Birmingham employer: Ministry of Justice
The Office of the Public Guardian (OPG) is an exceptional employer located in Birmingham, dedicated to fostering a diverse and inclusive workplace. As a Disability Confident employer, OPG offers meaningful career opportunities with a strong emphasis on employee growth and development, alongside a supportive work culture that values collaboration and high-quality customer service. Joining OPG means being part of a team that makes a real difference in the lives of individuals who may need assistance in making important decisions.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Officer in Birmingham
✨Tip Number 1
Get to know the company! Research the Office of the Public Guardian and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your proficiency in IT and communication. Share specific examples of how you've used these skills in previous roles to deliver excellent customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Administration Officer in Birmingham
Some tips for your application 🫡
Get to Know the Role:Before you start writing, take a moment to really understand what the Administration Officer role is all about. Dive into the job description and think about how your skills and experiences align with the responsibilities listed. This will help you tailor your application to show us why you're the perfect fit!
Craft Your Statements Wisely:You'll need to write two 250-word statements focusing on 'Managing a Quality Service' and 'Working Together'. Keep it concise but impactful! Use specific examples from your past experiences that demonstrate your abilities in these areas. We want to see how you can contribute to our team!
Show Off Your Communication Skills:Since strong written communication is key for this role, make sure your application is clear and well-structured. Avoid jargon and keep your language straightforward. Remember, we’re looking for someone who can communicate effectively with customers and colleagues alike!
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re tech-savvy, which is a bonus for this position!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Officer at the Office of the Public Guardian. Familiarise yourself with their mission and how they support individuals who may lack mental capacity. This will help you demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves delivering high-quality customer service, prepare examples from your past experiences where you've excelled in this area. Think about specific situations where you resolved issues or improved customer satisfaction, as these will resonate well with the interviewers.
✨Practice Clear Communication
Given that strong verbal and written communication skills are crucial, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror, focusing on being concise and transparent in your responses.
✨Demonstrate Team Spirit
The interview will likely explore your ability to work collaboratively. Prepare to discuss instances where you've successfully worked in a team, highlighting your flexibility and how you contributed to achieving shared goals. This will show that you align with the OPG's values of working together.
