24014 - Administration Officer – Twilight Shift in Birmingham

General Information

• Salary: £25,582 Pro-rata
• Working Pattern: Part Time
• Location: Birmingham
• Region: West Midlands
• Closing Date: 20-Nov-2026
• Post Type: Permanent
• Civil Service Grade: AO
• Number of jobs available: 30
• Reserve List: 12 Months

Descriptions & requirements

Role: Administration Officer – Twilight Shift

Business: Office of Public Guardian (OPG)

Location: Victoria Square House – VSH Birmingham

Grade: AO

Salary: £25,582 full time equivalent, pro-rated accordingly for twilight hours, with an additional pay allowance for twilight hours

Contract Type: Permanent

Minimum Hours: Fixed 30 hours Per Week, Monday – Friday 4:00pm to 10:00pm

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005. OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection. OPG is a fantastic place to work offering a range of development opportunities.

The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve. OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

The advertised position is for an Administration Officer within the Power of Attorney Services team based in Birmingham. A range of opportunities are available across different departments, each with distinct responsibilities. These roles may involve casework, administrative tasks (such as filing and post opening), quality assurance activities, document registration, and handling customer telephone enquiries.

Duties and Responsibilities

• Supporting and contributing to the aims, objectives and performance of the department to ensure the Business Plan targets are met. Providing best possible customer service, ensuring that all information is accurate, clear, easy to understand and timely.
• Being responsible for your own quality, regularly refreshing your technical knowledge and training, to maintain the highest standards. Update case management and management information systems to keep applications on track, colleagues informed and submitting your personal stats sheets accurately, reporting anomalies.
• Contribute to ‘smarter working’ by following procedures, providing constructive feedback where improvements and efficiencies can optimise customer experience. Participate and contribute in team meetings, developing working relationships across the business where needed.
• Act as a role model, demonstrating behaviours within the MoJ Leadership statement and being a flexible, supportive team member, with good time-management skills to prioritise work.
• Communicating clearly, being honest and transparent, making decisions that involve the relevant people at the right time.
• Most roles will require a degree of communicating with customers by telephone, email or letter to answer questions and enquiries or ask for further information relating to their application.
• Communicating with your team within a remote-working environment (MS Teams). Some roles may include an element of remote working.
• Being responsible for your own learning and development with the support and guidance of your line manager and developing a knowledge of HR policies which you will be expected to abide by.
• Answer inbound telephone calls from external customers in a helpline centre environment, providing appropriate responses to customer queries and escalating requests to other teams where appropriate. You will act as point of contact for the customer, dealing with enquiries in a professional and courteous manner.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. For Twilight roles, the working hours are fixed 30 hours per week, Monday to Friday, 4:00 pm to 10:00 pm. Staff are required to attend the office five days per week, and attendance in the office is mandatory to meet business requirements. There is no flexibility in the working pattern or working hours for these roles.

Skills & Qualifications

Essential Skills

• Always work with focus and pace to get the job done on time and to a high standard
• Follow the relevant policies, procedures and rules that apply to the job
• Keep focused on delivery and take responsibility for the quality of work produced
• Experience of using Microsoft computer packages, i.e Word, Excel and Outlook.
• Experience dealing with customers.

Desirable Skills

• Experience of working in an operational delivery area or administration role.
• Experience of working in a compliance environment.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to complete the following as part of the application:

• A Statement of Suitability (up to 500 words) demonstrating how you meet the essential criteria.
• Behaviour: Delivering at Pace (up to 250 words)

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

• Strengths relevant to the role
• The following Behaviours at Level 1: Delivering at Pace, Managing a Quality Service
• Your Experience of IT Skills

All interviews will be held remotely via MS Teams. Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us. As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.

Benefits

• Annual Leave: 25 days on appointment and will increase to 30 days after five years’ service.
• Pension: The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
• Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Networks: The opportunity to join employee-run networks that have been established to provide advice and support.

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found.

A Great Place to Work for Veterans

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