23900 - Associate Implementation Manager in Birmingham

Salary: £29,303 - £31,061

Working Pattern: Full Time, Flexible Working

Location: Birmingham

Region: West Midlands

Closing Date: 18-Nov-2026

Post Type: Permanent

Civil Service Grade: EO

Number of jobs available: 3

Reserve List: 12 Months

Job ID: 23900

Role: Associate Implementation Manager

Business: Office of Public Guardian (OPG)

Contract Type: Permanent

Minimum Hours: Full-time 37 hours

Organisational Overview: The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005. OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection. OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve. OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview: We are looking for staff to join our Implementation Team and support development of Sirius and other digital products to the business. Enthusiasm to develop change management skills and build working relationships is essential for this role. We deal with all changes within POAS, including policy and legal changes. We work alongside many teams within the organisation to ensure that all changes are beneficial for not only our customers, but the organisation too. The POAS directorate is undergoing a period of change where digital efficiencies are being developed and implemented to improve the service we provide to the customer, and current processes are being regularly reviewed to release efficiencies.

Duties and Responsibilities: There’s an opportunity to become an Associate Implementation Manager, working as part of the OPG BD3 Team based in Victoria Square House, Birmingham. The advertised role is for 3 Associate Implementation Managers (AIM) within the Power of Attorney Services (POAS) directorate, based in Birmingham. The role of the AIM is to ensure that digital changes that affect POAS, are deployed in an effective manner, with minimal disruption to business as usual. This involves making sure that solutions have been tested, communicated to the teams involved, that training is provided and benefits recorded. The AIM will report to the Implementation Manager (HEO) and will work with colleagues from across the business to create robust, achievable plans for implementing digital change. The Implementation Team will work very closely with POAS teams, MoJ Digital teams, as well as others across the organisation, to ensure that all parties are aware of upcoming changes and that their views are considered. The team will use measurable benefits to assess the success of completed projects. Training and mentoring is available but previous experience will be highly beneficial. We are looking for someone who has enthusiasm for managing change, developing a network of business contacts, and a desire to develop their skills on an ongoing basis.

Agreed Expectations: The successful candidate will be expected to work from Victoria Square House Birmingham on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. There are also occasions of traveling to our Nottingham office to work alongside our colleagues in Embankment house.

Skills & Qualifications:

• Essential Skills: Ability to understand the wider impact of change across teams, services and customers, not just the immediate area affected. Experience of Digital or Agile ways of working. Self-organising with the ability to prioritise competing workloads and deliver with minimal supervision. Strong written and verbal communication skills, with the ability to build effective working relationships with stakeholders. Demonstrates strong problem-solving skills, using evidence and data to identify issues, assess options and implement practical solutions that improve outcomes.

• Desirable Skills: Knowledge of the Mental Capacity Act and Code of Practice. Experience of using Microsoft Office computer packages including Word, Excel, Outlook, MS Teams, Visio and PowerPoint. Knowledge of Power of Attorney Services (POAS) processes.

Application process: This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to complete the following as part of the application: Statement of Suitability of no more than 750 words, to demonstrate your experience against the essential skills required for this role. Should a large number of applications be received, an initial sift may be undertaken using the lead criteria: Ability to understand the wider impact of change across teams, services and customers, not just the immediate area affected.

Interview Process: If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on: Strengths relevant to the role, the following Behaviours at EO level: Delivering at pace, Seeing the big picture, Your Experience via a 10-minute presentation on delivering an impactful change. All interviews will be held remotely via MS Teams. Feedback will only be provided if you attend an interview.

Reasonable Adjustments: At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us. As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

Skilled Worker Visa: This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

Additional Information: The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

Benefits: The MoJ offers a range of benefits including Annual Leave, Pension, Training, and Networks.

Eligibility: Staff on fixed term appointments must have been recruited through fair and open competition. Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition.

Support: A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.

Working for the Civil Service: The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

Diversity & Inclusion: The Civil Service is committed to attract, retain and invest in talent wherever it is found.

Redeployment Interview Scheme: Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.

Civil Service Nationality Rules: This job is broadly open to UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, and nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein.

Reserve list: A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.