22460 - POAS Implementation Lead in Birmingham

Role: POAS Implementation Lead (Grade 7)

Business: Office of Public Guardian (OPG)

Location: OPG, Victoria Square House, Birmingham

Grade: 7

Salary: £58,511 - £65,329

Contract Type: Permanent

Minimum Hours: 21 Hours per week

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005. OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection. OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve. OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

The role will be situated in the Business Design, Development & Delivery (BD3) team within the Operational Directorate. The BD3 team covers a wide range of change-related activities including continuous improvement projects for operational teams, implementation of policy and digital changes, and involvement in OPG’s larger transformational projects. The small systems (User Defined Applications or UDAs – non-Sirius operational software) development, maintenance and improvement work is also situated within BD3.

Duties and Responsibilities

Working to the digital service owner the role holder will be responsible for leading the POAS BD3 (Business design develop deliver) team with BAU implementation. The OPG currently has a significant change program ongoing with its Lasting Power of Attorney service modernisation (MLPA). However the business as usual is still dynamic with considerable change in place, the role holder will lead a team of implementation managers, CI operatives and Small systems lead to ensure that BAU implementation continues to be successful and delivered at pace for all OPG services. The role holder will also be expected to work closely with the lead of MLPA implementation to make sure any changes to the LPA service are delivered to the benefit of the long term strategy.

We are looking for someone with experience in implementing digital change, project management and continuous improvement techniques. The role holder will manage two teams within the BD3 umbrella and a large programme of change. You will lead two senior implementation managers further guiding and developing the members of the teams. You will be expected to set the direction for the team, decide on the priority in which work should be completed, launch change directly into the business and develop the skills of your staff.

You will be required to work with stakeholders across the business including Operations, Legal, Policy and Digital to identify where change is needed, produce data analysis and user needs, identify risks and business impact, recommend solutions and track benefits of the change. The post holder is responsible for ensuring that the needs of the Implementation Programme are met with minimal impact on current business.

Responsibilities will include, but not be limited to:

• Leading and coaching a diverse team of change and implementation experts.
• Continuous Improvement in POAs.
• Implement policy which is agreed at the Policy, and implementation committee (PIC).
• Identify and implement improvements to the way external stakeholders understand where OPG sits in the safeguarding landscape.
• Making strategic choices on options, challenging high risk or costly options; promote and visibly demonstrate a culture of value for money.
• Acting as an advocate for the transformation of the service, promoting the service’s progress and publicising learning and benefits.
• Ensuring user insight and performance data is used to drive service design and iterative operational improvements for all service channels.
• Ensure that the business is prepared for the change and able to release the benefits of the new service and that those benefits are recorded.
• Simplifying underlying business processes to continuously improve the service and reduce technical debt.

Agreed Expectations

The successful candidate will be expected to work from Victoria Square House Birmingham on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. Please note: This role requires approximately 20% on-site attendance at VSH in Birmingham to support POAs operation. Candidates must therefore be able to work from this location as required. Occasional travel to other OPG sites may also be required. The vacancy Holder will manage a team of implementation experts and will be responsible for their development.

Skills & Qualifications

Essential Skills

• User focus - Gives direction on which tools / methods to use. Is experienced in meeting the needs of users across a variety of channels. Able to bring insight and expertise in how user needs have changed over time to ensure these are met by the business. Applies strategic thinking in how to provide the best service for the end user.
• Cross functional – History of working across teams, particularly between operational, digital and policy teams with a proven history of being able to work to meet combined goals and organisational objectives.
• Agile working - Coaches and leads teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. Can think of new and innovative ways of working to achieve the right outcomes.
• Operational management - Keeps abreast of industry best practice and cascades ways of working. Knows how to make operations efficient. Is the escalation point for major operational issues and champions operational management across the community. Works closely with leaders of operational delivery teams. Has experience in managing teams that work in project implementation and continuous improvement.
• Problem ownership - Can anticipate problems and knows how to defend against them at the right time. Understands how the problem fits into the larger picture. Can articulate the problem and helps others to articulate the problem. Builds problem-solving capabilities in others.
• Benefit led – history of successfully releasing change into a business and releasing and seeing the benefits (including financial savings) of those changes.
• Proven leadership of multidisciplinary teams to successfully deliver services across the whole lifecycle - discovery, design, delivery, growth, continuous improvement, and retirement.

Desirable Skills

• OPG and MCA – experience of OPG processes and practices as well as practical experience of the MCA2005 and its effects on operations.

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to complete the following as part of the application: Statement of Suitability of no more than 1,000 words, to demonstrate your experience against the essential and desirable skills required for this role.

Interview Process

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on:

• Strengths relevant to the role
• The following Behaviours at Grade 7:
• Changing and Improving (Grade 7)
• Seeing the Big Picture (Grade 7)
• Working Together (Grade 7)
• Developing Self and Others (Grade 7)

All interviews will be held in person at Victoria Square House, Birmingham. Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us. As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

• Annual Leave: Annual leave is 25 days on appointment and will increase to 30 days after five years’ service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
• Pension: The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
• Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Networks: The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition. Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.

Support

A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services. For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/. Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order: To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk); To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk); To the Civil Service Commission (details available here).

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'. MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).

Further information on nationality requirements can be found on the official government website.

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ: If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk.