At a Glance
- Tasks: Support the court system by processing cases and providing customer service.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Flexible working options, competitive salary, and a chance to make a difference.
- Other info: Opportunities for career growth in a supportive environment.
- Why this job: Be part of a team that impacts lives through public service.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 24000 - 28000 € per year.
Proud to serve. Proud to keep justice going.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession.
Responsibilities
- Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
- Creating and updating records digitally, interpreting information accurately required on a court file.
- Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
- When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.
- Prepare court/hearing rooms, as well as ensuring the court runs efficiently.
Knowledge, skills and experience
- Customer service skills; ability to work in a service‑led customer‑facing environment.
- Digital and administrative skills; with excellent attention to detail.
- Communication and organisational skills.
- Able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver business objectives.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week.
Saturday working
You will be required to work a shift pattern, to include Saturdays.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
Occasional travel to other courts
For this post, occasional local travel will be required for cover when needed.
17732 - Operational Support Officer in Basingstoke employer: Ministry of Justice
HM Courts & Tribunals Service (HMCTS) is an exceptional employer dedicated to public service, offering a supportive work environment where employees can make a meaningful impact on people's lives through the administration of justice. With a strong emphasis on employee growth and flexible working patterns, HMCTS fosters a collaborative culture that values resilience and empathy, ensuring that staff are well-equipped to handle sensitive situations while providing excellent customer service. Located in England and Wales, this role not only provides the opportunity to engage with diverse court users but also allows for occasional travel, enhancing the dynamic nature of the position.
StudySmarter Expert Advice🤫
We think this is how you could land 17732 - Operational Support Officer in Basingstoke
✨Tip Number 1
Get to know the HMCTS vibe! Research their values and mission. When you walk into that interview, show them you’re not just another candidate; you’re someone who genuinely cares about delivering justice and making a difference.
✨Tip Number 2
Practice your communication skills! You’ll be dealing with all sorts of court users, so being able to communicate clearly and empathetically is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you’ve managed multiple tasks or projects in the past. This will demonstrate your ability to handle the busy environment of the courts and tribunals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 17732 - Operational Support Officer in Basingstoke
Some tips for your application 🫡
Show Your Passion for Public Service:When writing your application, let us see your commitment to public service shine through. Share experiences that highlight how you've made a difference in people's lives, as this aligns perfectly with our mission at HMCTS.
Be Clear and Concise:We appreciate clarity! Make sure your written application is straightforward and to the point. Use bullet points where necessary to make it easy for us to see your skills and experiences that match the role.
Tailor Your Statement of Suitability:This is your chance to stand out! Make sure your statement of suitability directly addresses the key responsibilities and skills mentioned in the job description. We want to know how you can contribute to our team!
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the court system and how it operates, as well as the specific tasks you'll be handling, like preparing papers and communicating with court users.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to discuss your experience in providing excellent customer service. Think of examples where you've dealt with sensitive situations or helped someone in need, and be prepared to explain how you handled those interactions with empathy and professionalism.
✨Demonstrate Your Attention to Detail
Accuracy is key in this role, especially when processing sensitive information. Bring examples of how you've maintained high standards in your previous work, whether it's through digital record-keeping or preparing documents for meetings. Highlight your organisational skills and how they contribute to efficient operations.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various situations, such as dealing with a distressed court user or managing multiple tasks under pressure. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving abilities.
