At a Glance
- Tasks: Support court proceedings and provide excellent customer service to users and judiciary.
- Company: Join the Ministry of Justice, dedicated to equality and inclusion.
- Benefits: Hybrid working options, competitive salary, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and impactful role.
- Why this job: Make a real difference in the justice system while developing valuable skills.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 24000 - 28000 £ per year.
Overview
Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.
The role is primarily based within the courtroom, supporting the smooth running of court proceedings.
Administrative duties will also be incorporated into the post.
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work.
You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS.
Responsibilities
- Prepare papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information and accurately recording outcomes.
- Create and update records digitally, interpreting information required on a court file accurately.
- Communicate with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
- Support the smooth running of court proceedings, prepare court/hearing rooms and ensure court runs efficiently.
- Serve as the first point of contact for all court users, meeting members of the public, which may include vulnerable witnesses and their legal representatives.
Qualifications
- Strong customer service skills with the ability to work in a service‑led, customer‑facing environment.
- Good digital and administrative skills with excellent attention to detail.
- Effective communication and organisational skills, able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilient and empathetic, able to deal with sensitive information and situations.
- A team player, able to work collaboratively and flexibly to deliver HMCTS objectives.
- Working Hours and Location
Standard full‑time working hours are 37 hours per week (Monday to Friday).
This is a business‑critical role requiring full‑time hours, Monday to Friday.
The successful candidate will be based at Basildon Crown Court with regular travel to Southend Crown Court.
- Employment Conditions
- Skilled
- Worker
Visa: This role is not eligible for new Skilled Worker visas under current immigration rules.
If you have held a Skilled Worker visa prior to the 22 July 2025 changes, you may be considered; otherwise, you will need to ensure you have the legal right to live and work in the United Kingdom.
Additional Information
The Ministry of Justice offers hybrid working arrangements that blend working from your base location, other Mo J sites and/or from home where business need allows.
All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Equality, Diversity and Inclusion
The Civil Service is committed to attracting, retaining and investing in talent wherever it is found.
The “Making the Civil Service a Great Place to Work for Veterans” initiative includes guaranteed interview schemes for eligible former members of the Armed Forces.
In addition, Mo J is a Disability Confident employer and is committed to providing adjustments throughout the recruitment process.
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Operational Support Officers in Basildon employer: Ministry of Justice
HMP Downview offers a supportive and dynamic work environment for those seeking a meaningful role in prison support. With comprehensive training provided, employees benefit from generous annual leave, a robust pension scheme, and opportunities for professional growth through customer-service apprenticeships. The inclusive culture and commitment to employee well-being make it an excellent choice for individuals looking to contribute positively to the community while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officers in Basildon
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Ministry of Justice, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Ministry of Justice and can help you get your foot in the door for these full-time public sector roles.
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We think you need these skills to ace Operational Support Officers in Basildon
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Ministry of Justice and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Ministry of Justice
✨Get to Know Public Sector Values
Before your interview with Ministry of Justice, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Ministry of Justice.
