The Ministry of Justice invites applications for a Head of Complaints role within the National Probation Service. The post leads cluster operations, drives quality and performance, and represents the NPS in local partnerships. The role requires significant middle-management experience and strong governance skills.
The successful candidate will oversee complaint resolution, training needs analysis, and staff development within the cluster, with hybrid working and civil service responsibilities.
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Strategic Operations Lead – Probation Performance & Quality in Barnsley employer: Ministry of Justice
The Ministry of Justice is an exceptional employer, dedicated to transforming lives through education and vocational training. With a strong emphasis on supportive relationships and personal development, employees benefit from a collaborative work culture that prioritises safety and security while offering opportunities for professional growth and meaningful impact in the community. Working in this role not only allows you to make a difference but also provides a unique chance to contribute to the rehabilitation and resettlement of individuals in a dynamic environment.
