At a Glance
- Tasks: Support the court system by progressing cases and providing customer service.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Flexible working hours, part-time options, and a chance to serve the public.
- Other info: Opportunities for career growth in a meaningful public service role.
- Why this job: Be part of a team that delivers justice and supports vulnerable individuals.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 24000 - 28000 € per year.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your Role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession.
Key Responsibilities
- Progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS.
- Prepare papers and files for court, tribunals, hearings and meetings, processing and handling sensitive information and accurately producing outcomes.
- Create and update records digitally, interpreting information accurately required on a court file.
- Communicate with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
- Act as the first point of contact for all court users; meet members of the public, which may include vulnerable witnesses, and their legal representatives.
- Prepare court/hearing rooms and ensure the court runs efficiently.
Working Hours
Standard full-time hours are 37 hours per week. HMCTS welcomes part-time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Minimum hours for part‑time role are 30 hours per week.
Saturdays
You will be required to work a shift pattern, including Saturdays.
Visas
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Occasional Travel
Occasional travel to other courts is required.
Key Skills and Qualities
- Customer service skills; ability to work in a service‑led customer‑facing environment.
- Digital and administrative skills; with excellent attention to detail.
- Communication and organisational skills.
- Able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver business objectives.
17732 - Operational Support Officer in Aldershot employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on being an excellent employer dedicated to public service and making a meaningful impact in people's lives. Our supportive work culture fosters collaboration and flexibility, offering various working patterns to accommodate individual needs while ensuring that our team members can grow and develop their careers within the justice system. Join us in delivering essential services that uphold justice in England and Wales, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land 17732 - Operational Support Officer in Aldershot
✨Tip Number 1
Get to know the HMCTS vibe! Research their values and mission. When you understand what they stand for, you can tailor your approach in interviews and conversations to show you're on the same page.
✨Tip Number 2
Network like a pro! Connect with current or former HMCTS employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you an edge during the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and administrative support. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference in people’s lives.
We think you need these skills to ace 17732 - Operational Support Officer in Aldershot
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Officer. We want to see how you can contribute to our mission of delivering justice!
Showcase Your Customer Service Skills:Since this role involves regular contact with court users, emphasise your customer service experience. Share examples of how you've successfully handled sensitive situations or provided support in a service-led environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your communication skills, so make sure to proofread for clarity and accuracy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the court system and how it operates, as well as the key skills required for the role, such as customer service and administrative abilities.
✨Showcase Your Communication Skills
Since this role involves regular contact with court users and legal professionals, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations, to demonstrate your ability to handle diverse interactions.
✨Demonstrate Empathy and Resilience
Given the nature of the work, it's crucial to show that you can handle sensitive information and situations with care. Think of instances where you've shown empathy or resilience in challenging circumstances, and be ready to share these during your interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the department, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
