At a Glance
- Tasks: Manage visit bookings and assist families of prisoners with inquiries.
- Company: HMP Norwich, a supportive and structured environment.
- Benefits: Stable hours, professional development, and a chance to make a difference.
- Other info: Join a team dedicated to public service and community support.
- Why this job: Be the vital link for families and help ensure smooth visit processes.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 28800 - 43200 € per year.
Overview
This is an administrative job in an establishment.
Summary
The job holder will process all visits applications and bookings in a timely and professional manner maximising the number of visits booked per session so that all prisoners are able to use their allocation of Visiting Orders.
This is a non operational job with no line management responsibilities.
Responsibilities, Activities and Duties
- Be the first point of contact for families/friends of prisoners and official visitors including solicitors, Police, Probation etc and responsible for informing them of all visiting procedures for the establishment
- Receive telephone calls and e-mails from visitors booking a time/date to visit, allowing the visit to be entered onto the booking system, sending out visiting orders and ensuring these are valid at the time of booking
- Produce and distribute visits lists in advance of all sessions and Safeguarding lists for visits, switchboard and visits centre
- Ensure that public protection and security information is kept up to date and relevant on the booking system
- Monitor for any alerts identified for prisoners and their visitors to ensure safety of all concerned and raise issues around underage visitors informing security of any issues
- Undertake initial work to arrange visits for disabled visitors and special circumstance visits e.g. bereavement
- Provide information to outside agencies when requested, such as assisted prison visits scheme
- Undertake other administrative tasks including:
- Provide administrational assistance in area of work
- Maintain accurate filing system for area of work
- Respond to queries relating to area of work, redirecting where required
- Operate the switchboard appropriately by identifying the callers needs ensuring all messages are communicated to the appropriate parties
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
Behaviours
- Developing Self and Others
- Communicating and Influencing
- Working Together
- Managing a Quality Service
Hours of Work
37 hour working week
9847 - Support Services Administrator - Visits Booking - HMP Norwich employer: Ministry of Justice
At HMP Norwich, we pride ourselves on being an excellent employer that values the contributions of our Support Services Administrators. Our supportive work culture fosters professional growth and development, ensuring that employees have access to training and advancement opportunities. Located in a vibrant community, we offer a meaningful role where you can make a real difference in the lives of prisoners and their families while enjoying a stable work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land 9847 - Support Services Administrator - Visits Booking - HMP Norwich
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let them know why you're excited about the role and how you can contribute to their team. Passion goes a long way!
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 9847 - Support Services Administrator - Visits Booking - HMP Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Support Services Administrator. We want to see how you can maximise visits bookings and handle queries effectively!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Show Your Communication Skills:Since this role involves being the first point of contact for visitors, demonstrate your communication skills in your application. Share examples of how you've successfully interacted with people in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ministry of Justice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Support Services Administrator. Familiarise yourself with the booking procedures and the importance of maintaining accurate records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for visitors, it's crucial to demonstrate strong communication skills. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to get comfortable with discussing sensitive topics, like visiting procedures.
✨Showcase Your Organisational Skills
This job requires excellent organisational abilities, so be prepared to discuss how you've managed multiple tasks in the past. Think of specific examples where you successfully handled scheduling or administrative duties, and be ready to explain your methods for staying organised under pressure.
✨Demonstrate Your Commitment to Safety
Given the nature of the role, it's important to convey your understanding of public protection and security. Be ready to discuss how you would handle sensitive situations, such as underage visitors or special circumstances. Showing that you prioritise safety will set you apart from other candidates.
