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For Companies At a Glance
- Tasks: Support court users by managing appeals and providing excellent customer service.
- Company: Join HM Courts & Tribunals Service, a vital agency ensuring justice in England and Wales.
- Benefits: Enjoy flexible working options and the chance to make a real difference in people's lives.
- Why this job: Be part of a team that delivers justice while developing valuable skills in a supportive environment.
- Qualifications: Good communication skills and attention to detail are essential; no prior experience required.
- Other info: Hybrid working may be available; part-time and flexible hours considered.
The predicted salary is between 28800 - 43200 £ per year.
Proud to serve. Proud to keep justice going.
Our Administrative Officers play a critical role, providing excellent telephone and administrative support to Court users, Judiciary, Local Authorities and Management.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
• Our administrative teams are the core of our National Services delivering great customer service to enable Justice. At the Special Educational Needs Tribunals (SEND), we have multiple admin teams involved in processing appeals made against Local Authority decisions for children and young persons between the ages of 0 – 25.
• You’ll register new appeals onto our tribunals database, issue tribunal orders, list appeals or arrange Judicial office holders to hear appeals. You’ll spend at least 1 day a week answering telephone calls from the public to help them with the process of appealing or responding to the tribunal.
• You may also be asked to clerk a hearing in the Darlington Court Centre and/or provide clerking assistance on our video hearing platform. This involves assisting customers and Judiciary in preparing for a hearing and commencing a hearing promptly.
• You will have the confidence to liaise with Judiciary, legal representatives, parents and Local Authorities, and be able to adapt your verbal and written communication style in an empathetic and patient manner.
Your skills and experience
• With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers.
• You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages.
• You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.
For a full job description, please read supporting document included below before applying.
Further details
These operational roles are customer facing. Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. A minimum of 30 hours per week will be required for this role.
Skilled Worker Visa
From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. Please go to www.gov.uk/skilled-worker-visa for more information.
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8012 - Admin Officer - Special Educational Needs Tribunal (SEND) - Darlington employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 8012 - Admin Officer - Special Educational Needs Tribunal (SEND) - Darlington
✨Tip Number 1
Familiarise yourself with the Special Educational Needs Tribunal (SEND) process. Understanding how appeals are processed and the role of administrative officers will help you speak confidently about your interest in the position during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be dealing with court users and judiciary members, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've effectively managed multiple tasks in a busy environment. This will demonstrate your ability to prioritise and handle the demands of the role.
✨Tip Number 4
Network with current or former employees of HMCTS if possible. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace 8012 - Admin Officer - Special Educational Needs Tribunal (SEND) - Darlington
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Admin Officer position at the Special Educational Needs Tribunal. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your written and verbal communication skills, attention to detail, and ability to manage multiple tasks. Provide specific examples from your past experiences that demonstrate these skills in action.
Show Commitment to Public Service: Since this role is about making a difference in people's lives, express your commitment to public service in your application. Share any relevant experiences that showcase your dedication to helping others.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ministry of Justice
✨Show Your Commitment to Public Service
During the interview, emphasise your dedication to public service and how you can make a difference in people's lives. Share any relevant experiences that demonstrate your passion for helping others, especially in a judicial or administrative context.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various stakeholders, it's crucial to showcase your verbal and written communication skills. Prepare examples of how you've effectively communicated in previous roles, particularly in challenging situations.
✨Highlight Attention to Detail
Given the importance of accuracy in administrative tasks, be ready to discuss how you ensure attention to detail in your work. You might want to mention specific tools or methods you use to maintain high standards in data entry and documentation.
✨Prepare for Customer Interaction Scenarios
As the role is customer-facing, think about potential scenarios you might encounter when dealing with the public. Practice responses to common questions or concerns they may have regarding the tribunal process, demonstrating your empathy and patience.