At a Glance
- Tasks: Support probation teams with administrative tasks to help people turn their lives around.
- Company: Join the Probation Service, dedicated to public safety and rehabilitation.
- Benefits: Starting salary of £23,583, with opportunities for skill development and career growth.
- Other info: Some out-of-hours work may be required; commitment to equality and inclusion is crucial.
- Why this job: Make a real difference in people's lives while building a rewarding professional career.
- Qualifications: Empathy, patience, and strong organisational skills are essential for this role.
The predicted salary is between 18866 - 25800 £ per year.
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.
We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,583.
Overview of the job
This is an administrative job within the Probation Service.
Summary
The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
This role may involve some out of hours work.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
• Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
• Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
• Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
• Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
• Provide cover for an effective and efficient reception and telephone enquiry service.
• Act as single point of contact within unit for specialist area of work as required.
• Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
• Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
• Carry out enforcement administration as required.
• Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
• Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
• Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
• Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
• Undertake specific Visor administration tasks in accordance with the procedures.
• Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
• Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
• Provide cover within the unit and to other units within the LDU and Division as appropriate.
• Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
• To work within the aims and values of PS and HMPPS.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
7886 - Case Administrator - Staffordshire South - Cannock employer: Ministry of Justice
Join the Probation Service in Cannock, where you will play a crucial role in supporting probation teams and making a real difference in people's lives. We offer a supportive work culture that values empathy and inclusion, alongside opportunities for professional growth and skill development. With a starting salary of £23,583, you will be part of a dedicated team committed to public safety and rehabilitation.
StudySmarter Expert Advice🤫
We think this is how you could land 7886 - Case Administrator - Staffordshire South - Cannock
✨Tip Number 1
Familiarise yourself with the Probation Service's values and objectives. Understanding their commitment to equality and inclusion will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Highlight any previous experience in administrative roles, especially those involving sensitive information. Be ready to discuss how you've maintained confidentiality and handled challenging situations effectively.
✨Tip Number 3
Prepare examples of how you've worked collaboratively in a team environment. The role requires strong communication skills, so showcasing your ability to support colleagues and manage relationships will be beneficial.
✨Tip Number 4
Research common challenges faced by Case Administrators and think about how you would address them. Being able to discuss potential solutions will show your proactive approach and readiness for the role.
We think you need these skills to ace 7886 - Case Administrator - Staffordshire South - Cannock
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Case Administrator. Familiarise yourself with the key duties mentioned in the job description, such as maintaining accurate records and providing support to people on probation.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your organisational skills, empathy, and any previous administrative experience, especially in a support role.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your passion for helping others and your understanding of the Probation Service's values. Mention specific examples of how your skills can contribute to the team's objectives.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Ministry of Justice
✨Show Empathy and Understanding
As a Case Administrator, you'll be working with individuals who may be in distress or crisis. During the interview, demonstrate your ability to empathise and understand their situations. Share examples from your past experiences where you've successfully supported someone in need.
✨Highlight Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage your time and tasks effectively. You might want to mention specific tools or methods you use to stay organised, especially when handling sensitive information.
✨Familiarise Yourself with Policies
Understanding the policies and procedures of the Probation Service is crucial. Before the interview, take some time to research these policies, particularly those related to equality, inclusion, and confidentiality. This will show your commitment to the values of the organisation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about potential scenarios you might face as a Case Administrator and prepare your responses, focusing on how you would maintain professionalism and support individuals effectively.
