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- Tasks: Lead and support change initiatives across prisons and probation, ensuring successful project delivery.
- Company: Join HMPPS, a vital service transforming lives through effective change management in the justice system.
- Benefits: Gain professional development opportunities and work in a collaborative environment with diverse teams.
- Why this job: Make a real impact in the community while developing your skills in a supportive culture.
- Qualifications: NVQ Level 4 or equivalent experience; proficiency in Microsoft Office tools required.
- Other info: Engage with stakeholders at all levels and contribute to meaningful change in the justice sector.
The predicted salary is between 28800 - 43200 £ per year.
Job Summary: Change Officer at HMPPS (HM Prison & Probation Service)
The Change Officer role is an integral role within both Area and National Change Delivery teams which work across Prison and Probation. Change Officers are expected to work directly to either Area Change Managers, or in the case of the National Directorates, to the National Head of Change delivery. This role is pivotal in overseeing, and in the delivery of, both local and nationally identified change initiatives. Change Officers will work across a number of prisons or probation establishments and may be identified as the lead (main point of contact) for a specific prison establishment or geographical area. Change Officers will be expected to use digital systems and tools (such as Gateway Management System, GMS, and Project for the Web, PftW) to appropriately tier, record and track change management activity and identify progress against articulated success metrics.
Key Responsibilities:
Team Role: Work collaboratively with colleagues to deliver change and provide oversight of change projects they are actively supporting or leading on. They will engage in quality assurance and peer review of projects. Seek opportunities for professional development where appropriate. Uphold civil service values and model principles of equality, diversity, inclusion, and belonging across the team.
Stakeholder Engagement: Building and maintaining effective working relationships with regional, or national, change agent stakeholders across prisons and probations. This may include colleagues from within the Change Directorate but will also include staff such as Business Managers, Heads of Business Assurance etc. Support the development and execution of effective communication strategies for the change projects as required. Attending and presenting at local/group/regional/ national meetings, including governance boards and stakeholder groups as required.
Compliance: Ensuring compliance with the Gateway Management System (GMS) is a critical aspect of the role. The Change Officer will uphold the professional standards of their team by working in according to national expectations as defined in our service level agreement and protocols for GMS and PftW. They will ensure accuracy and completeness of project records and actions and monitor compliance with relevant policies and procedures.
Change Management Excellence: The Change Officer will apply the best practices in change management to all projects. They will manage projects, ensuring successful delivery and alignment with organizational goals. Leading task and finish groups, project meetings, and focus groups to drive project success.
Performance Monitoring and Reporting: The Change Officer understand and contribute to the collation of monthly reporting within Prison Groups and Probation Regions. This will include being able to interpret data and articulate its meaning at establishment / regional if required. They will be responsible for providing regular project updates to line managers, to demonstrate continuous improvement with PftW and GMS systems are accurate and up to date. Track the impact of changes based on performance data, they will identify and resolve barriers or escalate issues where milestones are missed, or progress is not being made
Risk Management: Proactively identify risks, decisions, and opportunities, and develop mitigation strategies, making escalations to line managers as appropriate. Maintain and update risk registers for change activity, ensuring all potential risks are documented and addressed.
Continuous Improvement: Apply continuous improvement and lean methodologies to identify system improvements and enhance project delivery. To actively seek ways to improve knowledge of operational change and its potential impacts and share insights with the team.
Technical Requirements: NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience) Microsoft: Word, Excel, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)
We have included a 20min recording of background to team and role expectations which may be useful to view:
Change Delivery Recruitment Briefing 20241217_100414-Meeting Recording.mp4
If you require further information regarding this role or would like access to view this link, please contact Chris.Lee@justice.gov.uk.
2402 - Change Officer - North West Change Delivery Team employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
Chris.Lee@justice.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land 2402 - Change Officer - North West Change Delivery Team
✨Tip Number 1
Familiarize yourself with the digital systems and tools mentioned in the job description, such as the Gateway Management System (GMS) and Project for the Web (PftW). Understanding how to use these tools effectively will demonstrate your readiness for the role.
✨Tip Number 2
Engage with current or former Change Officers if possible. They can provide valuable insights into the day-to-day responsibilities and challenges of the role, helping you to tailor your approach during interviews.
✨Tip Number 3
Highlight any experience you have in stakeholder engagement and relationship building. This role requires collaboration with various teams, so showcasing your ability to work well with others will be crucial.
✨Tip Number 4
Prepare to discuss examples of how you've applied change management best practices in previous roles. Being able to articulate your experience in managing projects and driving successful outcomes will set you apart from other candidates.
We think you need these skills to ace 2402 - Change Officer - North West Change Delivery Team
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Change Officer position. Understand the key responsibilities and required skills, especially around change management practices and stakeholder engagement.
Tailor Your CV: Customize your CV to highlight relevant experience in change management, project delivery, and compliance with digital systems like GMS and PftW. Use specific examples that demonstrate your ability to lead projects and engage stakeholders.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and how your background aligns with the responsibilities outlined. Emphasize your commitment to civil service values and your experience in continuous improvement methodologies.
Highlight Technical Skills: Ensure you mention your proficiency in Microsoft Office tools, particularly Word, Excel, and PowerPoint. If you have experience with similar digital systems, be sure to include that as well, as it is crucial for the role.
How to prepare for a job interview at Ministry of Justice
✨Understand Change Management Principles
Make sure you have a solid grasp of change management best practices. Be prepared to discuss how you've applied these principles in past roles, especially in relation to overseeing projects and ensuring successful delivery.
✨Showcase Your Stakeholder Engagement Skills
Highlight your experience in building and maintaining relationships with various stakeholders. Be ready to provide examples of how you've effectively communicated and collaborated with different teams or departments.
✨Demonstrate Technical Proficiency
Familiarize yourself with the digital systems mentioned in the job description, such as the Gateway Management System and Project for the Web. If possible, mention any relevant experience you have with similar tools to show your readiness for the role.
✨Prepare for Performance Monitoring Discussions
Be ready to discuss how you track project progress and report on performance metrics. Think of specific instances where you've used data to drive decisions or improve project outcomes, as this will demonstrate your analytical skills.
