Overview
We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.
Responsibilities
- Create and update records on the in‑house computer system.
- Contact relevant parties to give advice on the completion of forms or court procedures, and provide excellent customer service.
- Make decisions on the most effective method of enforcement within the current guidelines.
- Use telephone and text‑message chasing and tracing tools.
- Engage with managers, courts and other internal and external stakeholders to collect information, check facts and enforce judicial decisions.
- Operate in a customer‑facing, office‑based environment, liaising with the public and delivering HMCTS services.
Work arrangements
Standard full‑time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part‑time, flexible and job‑sharing working patterns that meet the demands of the role and business needs, and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing arrangements will be considered in accordance with the MoJ’s Flexible Working policy.
Both the North Shields and Middlesbrough offices offer a service between 09:00 – 17:00 Monday to Friday, and you will be required to work between these times on a scheduled basis. The business cannot accommodate Monday and Friday as non‑working days.
There may be occasional travel to other local HMCTS offices on an ad‑hoc basis.
Non‑contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work‑from‑home schedule.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
Qualifications
- Strong customer‑service skills with the confidence to support customers via telephone, webchat and email.
- Experience of working in an administrative role in a customer‑focussed environment.
- Proficient with IT and Microsoft software packages.
- Excellent communication and organisational skills.
- Exceptional attention to detail.
Enforcement
Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.
