At a Glance
- Tasks: Support court proceedings and provide excellent customer service to users and judiciary.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Flexible working options, competitive salary, and opportunities for career development.
- Other info: Dynamic role with a focus on teamwork and public service.
- Why this job: Be part of a team that delivers justice and supports the community.
- Qualifications: Strong customer service skills and ability to handle sensitive information.
The predicted salary is between 24000 - 28000 £ per year.
Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management. The role is primarily based within the courtroom, supporting the smooth running of court proceedings. Administrative duties will also be incorporated into the post. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the judiciary and the legal profession.
Key Responsibilities
- Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
- Creating and updating records digitally, interpreting information accurately required on a court file.
- Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
- When required, serving as an essential first point of contact for all court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.
- Preparing court/hearing rooms, as well as ensuring the court runs efficiently.
Key Skills
- Customer service skills; ability to work in a service-led, customer-facing environment.
- Digital and administrative skills; with excellent attention to detail.
- Communication and organisational skills.
- Able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver business objectives.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. These operational roles are customer facing, requiring successful applicants to be court based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
18437 - Operational Support Officer employer: Ministry of Justice
HM Courts & Tribunals Service (HMCTS) is an exceptional employer dedicated to public service, offering a meaningful career where you can make a real difference in people's lives. With a strong focus on employee growth and development, HMCTS provides a supportive work culture that values teamwork and flexibility, allowing for part-time and job-sharing opportunities. Working within the courtroom environment not only enhances your customer service skills but also places you at the heart of the justice system, contributing to the smooth running of court proceedings.
StudySmarter Expert Advice🤫
We think this is how you could land 18437 - Operational Support Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Ministry of Justice, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Ministry of Justice and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace 18437 - Operational Support Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Ministry of Justice and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Ministry of Justice
✨Get to Know Public Sector Values
Before your interview with Ministry of Justice, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Ministry of Justice.
