At a Glance
- Tasks: Lead a team to deliver top-notch admin support and customer service.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Flexible working hours, part-time options, and a chance to develop leadership skills.
- Other info: Dynamic environment with opportunities for continuous improvement and career growth.
- Why this job: Be a key player in delivering justice while growing your career.
- Qualifications: Experience in admin roles and a passion for motivating teams.
The predicted salary is between 30000 - 40000 £ per year.
Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary and management. As an effective Team Leader, you recognise the importance of the team's overall wellbeing and can motivate your team to succeed.
You'll contribute to the delivery of operational, performance and service standard targets, provide statistical data for the management team and judiciary, monitor and analyse performance areas and trends, conduct ongoing reviews of procedures and work practices, and recommend improvements, navigate change and manage the implementation of new initiatives and legislation. Your keen eye for detail and desire for continuous improvement will be key to your success.
Note that this role is customer‑facing and requires an office‑based presence to provide HMCTS services to the public. The standard full‑time working hours are 37 hours per week, though HMCTS welcomes part‑time, flexible and job‑sharing arrangements that meet the demands of the role and business needs. Those arrangements are considered in accordance with the MoJ’s Flexible Working policy. The minimum hours for a part‑time working pattern would be 30 hours per week over five days.
Responsibilities
- Lead your team, prioritise and organise work, and ensure the team is fully skilled to meet objectives.
- Deliver operational, performance and service standards, provide data and monitor trends, conduct reviews of procedures and work practices, and successfully recommend improvements.
Qualifications
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer‑focused environment.
- IT proficiency with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
18052 - Team Leader - Blackpool County Court employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on being an exceptional employer dedicated to delivering justice and supporting our employees' growth. Our work culture fosters collaboration and inclusivity, offering flexible working arrangements to accommodate diverse needs while ensuring a strong focus on team wellbeing and development. Join us in Blackpool, where you can make a meaningful impact in the community while advancing your career in a supportive environment that values continuous improvement and public service.
StudySmarter Expert Advice🤫
We think this is how you could land 18052 - Team Leader - Blackpool County Court
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on HMCTS and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved processes. Being able to share these experiences will demonstrate your capability as a Team Leader.
✨Tip Number 3
Prepare questions for your interviewers! Asking insightful questions about the role or the team shows that you're engaged and serious about the position. Plus, it gives you a chance to assess if it's the right fit for you.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace 18052 - Team Leader - Blackpool County Court
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight any experience you have in leading teams or projects. We want to see how you've motivated others and achieved results, so share specific examples that demonstrate your ability to inspire and support your team.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the extra step to connect their skills with what we’re looking for.
Be Customer-Focused:Since this role is all about delivering excellent customer service, make sure to include any relevant experience you have in customer-facing roles. We want to know how you've handled customer interactions and ensured satisfaction in your previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Team Leader at the Blackpool County Court. Familiarise yourself with the key tasks like delivering excellent customer service and monitoring performance trends. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and how you've motivated teams in the past. Think of specific examples where you've led a team to success or improved processes. This will highlight your ability to inspire others and manage change effectively, which is crucial for this position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare scenarios where you've had to navigate change or implement new initiatives. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Your Customer Service Experience
Since this role is customer-facing, be ready to discuss your experience in a customer-focused environment. Share examples of how you've provided excellent service and resolved issues. This will demonstrate your commitment to public service and your understanding of the importance of supporting service users.
